Commissioned by Adobe, this report looks at the economic benefits that can be realised from greater adoption of digital technologies for federal and state government customer transactions.

From the payment of taxes and bills to applying for government benefits, passports and licences – Australians undertake more than 800 million transactions with government agencies each year, with around 40% still completed via using traditional (non-digital) channels.

If this figure could be reduced to 20% over a ten-year period, Deloitte Access Economics estimates productivity, efficiency and other benefits to government worth around $17.9 billion (in real terms), along with savings in time, convenience and out-of-pocket costs to citizens worth a further $8.7 billion.