Background information

Jason Tracy and Tim Norman were appointed Joint and Several Administrators and subsequently Joint and Several Liquidators of the Company on 21 August 2020 and 25 September 2020 respectively. 
 

The business of STA Travel is now closed

The business of STA Travel is now closed and all staff have been made redundant. 
 

We appreciate that this is a stressful and difficult time for those impacted by the Company’s collapse. We also appreciate that thousands of customers are urgently seeking clarity about how they are directly impacted. Unfortunately, the Liquidators are unable to assist customers with their individual enquiries regarding the status of their booking. 
 

Customers should contact travel providers directly regarding any booking that existed at 21 August 2020. COVID-19 is significantly impacting the leisure, tourism and hospitality sectors with many travel providers operating at a reduced capacity which is causing delays in attending to customer enquiries and the processing of refunds (where applicable).
 

Notice to Customers – Update 3 dated 28 October 2020

We encourage customers to review our Notice to Customers – Update 3 dated 28 October 2020 (copy below) which provides an overview of the three broad categories of customer claims and the associated risk of customer monies not being returned in full, refer link:
 

The Notice also includes the following attachments to assist customers with their enquiries (available for download as separate attachments): 
 

• Customer claims and next steps – Annexure A
• Schedule of air vendor contact information – Annexure B
• Schedule of non-air vendor contact information – Annexure C
   

Broadly, there are three categories of customer claims:
 

1. Refunds that had been requested by customers and were being facilitated by STA Travel with the travel providers prior to 21 August 2020 (date of the appointment of the Voluntary Administrators)
2. Customer bookings that existed on 21 August 2020 where a refund had not been requested by the customer and was not being facilitated by STA Travel
3. Customers holding a credit note; crisis recovery voucher and/or gift card issued by STA Travel or customer refunds that had been deposited by travel providers with STA Travel prior to the appointment of Administrators.
    

The Liquidators request that customers in categories 1 and 3 lodges a Proof of Debt or Claim Form (Form). This Form is available below and once completed should be sent with supporting documentation via email to STATravel@deloitte.com.au. Customers are advised that they are not required to submit a further Proof of Debt or Claim Form with the Liquidators office unless the amount that the customer is claiming has changed.
 

Guidance notes

Please note that we are only appointed over the Australian domiciled companies and not all entities in the STA Travel international group.

Please check the terms and conditions on any correspondence or booking information you have with an STA Travel international group company, as you may have a claim against an entity within the STA Travel international group of companies which we do not control. We encourage you to reach out to the relevant entity in this regard.