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Disaggregating the impact of fintech
Brighter shades of disruption
Traditional financial services firms are confronted with several questions in the face of fintech disruption. How will fintech impact my organisation? What can I do prepare for disruption? The same firms are also given a tremendous opportunity: Use the answers to these questions to make proactive and passionate strategic decisions. What was once an obstacle could now be an advantage.
Deloitte’s report, Disaggregating the impact of
The Deloitte Center for Financial Services analysed the magnitude and timing of these areas across six dimensions:
- Offerings: Products, services, and market segments
- Operations: Middle and back-office client support, product servicing, and risk management functions
- Distribution: Online and physical channels, agents, financial advisers, and other third-parties
- Customer experience: The sum of all experiences with the service provider
- Business economics: Revenue, costs, and margins
- Industry dynamics: Competitive structure and ecosystem.
Key findings for executives to consider
Our analysis suggests the following five takeaways for financial services executives to consider:
- A new level of personalisation comes to retail financial services products, breaking the grip of stagnant, standardised products.
- Even as technology will force narrowing margins, there may be opportunities to develop new profit pools and forcing some incumbents to “move upstream” to serve more sophisticated and profitable cohorts.
- Incumbents will utilise online social norms and platforms to allow the users to take control of aspects of the financial supply chain, from decision support to financial intermediation.
- The playing field will level as firms of all sizes will be able to take advantage of emerging networks and platform-based services. Ultimately lowering cost, improving compliance, and focusing on markets where they have a true competitive advantage.
- New sources of data will continue to emerge and analytic sophistication will likewise advance. But because the value of the human advantage will remain strong, firms will need to adjust their talent strategies.
Download our report to explore the impact that fintech will have on your business and actionable strategies you can leverage to stay ahead.