future of the financial services industry


The Future of Financial Services

How disruptive innovations are reshaping financial services

Exploring changing customer behaviours and their impact on financial services’ business models, this World Economic Forum research was developed with Deloitte with global industry leaders, disruptors and innovators.

In 2014, Deloitte partnered with the World Economic Forum to explore the transformative potential of innovation for the Financial Services Industry, which resulted in the Future of Financial Services report. The next phase of the disruptive innovation financial services project in collaboration with Deloitte explored two further topics – Digital Identity and Distributed Ledger Technology (Blockchain) – with key potential as foundational enablers of future disruption. 

The Future of Financial Services

Future of Financial Services - Wheel of Disruption

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