Perspectives

The impact of automation

Views on how technology may change the business model at financial institutions

This series of three blogs from Bob Contri, Deloitte’s Global Financial Services leader looks at how automation, regulation and talent may affect the front, middle, and back offices at financial institutions.

In financial services, technology is reshaping the front office

Financial institutions have been making strides toward a customer-centric culture. Do the customers feel it yet?

They might before long. Digital disruption is threatening incumbent firms’ control over the customer experience, prompting leading firms to take a harder look at the makeup of their front office. To understand some of the ways that this is playing out, let’s look at the front office from three angles: automation, regulation, and talent.

Read more

Why the middle office is about to get a lot more attention

It’s time to give the middle office its due.

This much-overlooked function of financial services—which supports the front office with resources drawn from finance, accounting, and IT—bears enormous responsibility. Middle office personnel are on the front lines of regulation, standards, and compliance. They’re also the ones who must keep revenue producers within defined parameters of risk, even as they enable the most advantageous deals they can.

What lies in store for the middle office?

Read more

Three trends that are redefining the back office

The back office is the engine of a financial institution. Until now, that’s meant structure, reliability, and efficiency—all things that are independent of revenue. But the competitive forces bearing down on financial services are also changing the way we ordinarily think about financial operations.

Read on for three examples.

Read more


Published: March 2018

  • Contact us
  • Submit RFP
  • Our solutions

    Progress your business growth and development

    Take a look at the products and services we offer.

    Centre for Regulatory Strategy, Asia Pacific

    The Centre addresses the strategic and aggregate impact of regional and international regulatory policy to assist financial institutions in the Asia Pacific region navigate regulatory change.

    Deloitte Digital

    Deloitte Digital has a long and successful history providing leading Australian organisations with world-class interactive, web-based solutions.

    Innovation

    Combining design, strategy, social science, and technology, we work to unearth opportunities and spur ongoing growth that helps companies. We do this for our clients by setting innovation strategy, helping our clients become better innovators, and designing, building, and launching innovations.

  • Our latest report and thought leadership
Did you find this useful?