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Open Banking: Switch or Stick? 

Insights into customer switching behaviour and trust

October 2019

Deloitte has surveyed 2007 banking customers to understand what triggers their decision to switch or stick and how they might respond to open banking.

In our report we explore:

  • What propositions may prompt people to share their information and change providers.
  • What type of people are most likely to switch. And what types of organisations people change to.
  • What factors influence people’s decisions
  • How trust influences people’s willingness to share information
  • How customers search for information when considering banking alternatives

Open Banking Survey 2019

Download the report


For all the latest insights read the media release, view the infographic and check out our blog.

For more information on Open Banking, visit our Open Banking website

Open Banking Survey: Switch or Stick?

open in new window Access the media release

Infographic – key findings from the 2019 open banking survey

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  • Our solutions

    Open Banking: Switch or Stick?

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    OpenDATA for Financial Services

    Deloitte’s Open Banking Platform combines Deloitte’s extensive experience building API-enabled platforms with best-in-class technology partners in domains such as identity and consent management to accelerate the launch of safe, secure and transparent open data solutions.

    Deloitte Open Banking assurance

    Deloitte's Open Banking assurance offering provides assurance on an organisation's compliance with relevant rules and standards and provides insights that ensure operating structures are fit for purpose.

    Privacy and Data protection services

    The balance of maximising commercial opportunities with the ethical use of personal information is an increasingly emerging challenge for organisations. How is your organisation defining its “creepy line”?

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