Open Banking: Switch or Stick? 

Insights into customer switching behaviour and trust

October 2019

Deloitte has surveyed 2007 banking customers to understand what triggers their decision to switch or stick and how they might respond to open banking.

In our report we explore:

  • What propositions may prompt people to share their information and change providers.
  • What type of people are most likely to switch. And what types of organisations people change to.
  • What factors influence people’s decisions
  • How trust influences people’s willingness to share information
  • How customers search for information when considering banking alternatives

Open Banking Survey 2019

Download the report

For all the latest insights read the media release, view the infographic and check out our blog.

For more information on Open Banking, visit our Open Banking website

Open Banking Survey: Switch or Stick?

open in new window Access the media release

Infographic – key findings from the 2019 open banking survey

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