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Retail banking remade by COVID-19

Scenarios for resilient leaders

With the COVID-19 pandemic the banking industry is in uncharted waters and leaders need to take decisive actions to ensure their organisations remain resilient. In this report, we provide global banking leaders with potential medium-term implications of COVID-19 for the retail banking sector.

This report introduces four scenarios for how COVID-19 pandemic could accelerate or redirect the global retail banking industry over the next one to three years. Building on several trends already in motion, the scenarios are built on important macro and banking sector uncertainties—those already evident, and others that are potentially plausible based on the severity of the pandemic and government actions.

Retail banking remade by COVID-19

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