Royal Commission Report


The Royal Commission into Misconduct in Financial Services

Looking to the future

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has placed a spotlight on the sector.

The Hayne Royal Commission Final Report contained 76 recommendations and places the onus back on the industry and regulators to provide ‘all Australians have adequate and appropriate access to financial services’.

With a clear focus on treating all customers with respect and acting in the customer’s best interests, it is critical to forge a culture that sustainably balances each organisation’s responsibility to the community with its duty to shareholders.  

These changes will need to be governed by structures that are clear and accountable to all – regulators, leadership and Boards, employees and customers, as well as shareholders and communities.

A new era: Actions from the Hayne Royal Commission for each sector

Understanding the implications of the final recommendations

Deloitte has produced two reports in response to the Hayne final recommendations to help you navigate the implications for your business. They are accessible via the buttons on the right.

  • Culture, Customer, Purpose - key recommendations and impacts from the Hayne Royal Commission Report
  • A New Era – Actions from the Hayne Royal Commission for each sector.

In addition, see below our brief videos with Deloitte experts on the key themes emerging from the Hayne Royal Commission Final Report.

Culture, Customer, Purpose: Key recommendations and impacts from the Hayne Royal Commission

Watch our videos


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