Remediation Advisory

Solutions

Remediation Advisory

Our Remediation Advisory activities have their genesis in Financial Advice and the ASIC regulatory oversight in this area both from an advice quality and fees for no service perspective.

However, we are finding that remediation activities are no longer limited to these issues, but are expanding to include issues more broadly in financial services and non-financial services.  As organisations proactively identify compliance failures, in their business operations they may be required to undertake a review and potentially a remediation program to compensate affected clients and/ or stakeholders.

Our services include:

Design of Review and Remediation Methodologies

We co-design with our clients bespoke and pragmatic review and remediation programs that reflect the organisation’s particular circumstances.  We design with an eye on the relevant regulatory frameworks and guidance and leverage our experience as a leading remediation services provider.  We work within our client’s governance structure to lead them through a facilitated design process that results in a methodology and related collateral that is executable and results in fair customer outcomes. 

Independent Expert

Typically, we are appointed as an independent expert where our client is under regulatory scrutiny and the regulator has requested that an Independent Expert be appointed.  In these engagements, we provide an independent assessment of the design and operating effectiveness of a client’s business process.  The outcome of our work, is captured in a report, which includes our consideration of whether the design and operating effectiveness of the business process is “fit for purpose” and will achieve the appropriate outcomes.

Stakeholder engagement strategies

Assist our clients to identify the relevant internal and external stakeholders to map their needs and considerations.  Once a robust stakeholder mapping exercise has been performed, we work with clients to develop key messages and engagement strategies. 

Contact us

Andy Abeya

Andy Abeya

Partner, Audit & Assurance

Andy has over 15 years’ experience of working with financial services institutions to enhance their strategies and operating models and help them to better understand and manage their operational and ... More

John Weaver

John Weaver

Partner, Audit and Assurance

John is an experienced executive and qualified lawyer (Australia and UK) with in excess of 20 years' experience in professional conduct, risk and compliance including civil, criminal and regulatory su... More

Aneliese Algie

Aneliese Algie

Partner, Audit and Assurance

Aneliese has over 14 years’ experience working on complex regulatory assurance and advisory engagements in the banking and wealth management industries. Aneliese specialises in managing remediation an... More