Conduct Risk – Lessons from UK


Conduct Risk – Lessons from UK

Financial Services Forum 2016

Mis-selling scandals have rocked UK financial institutions in recent years. Now Australian financial institutions are under the microscope. What lessons can we learn from the UK?

What is conduct risk?

Why is it under the spotlight?

What are the drivers of poor conduct in financial institutions?

How do organisations manage conduct risk?

In which areas can actuaries add value?

The Presentation is available here.

The Audio is available here.

About the presenters 

Don Johnstone

Don is an actuary and a Director at Deloitte.  He has over 20 years of experience in financial services in Australia, USA and UK.  He has worked in general insurance, reinsurance, life insurance and banking and has been responsible for pricing, valuation work, capital modelling, as well as internal and external audits and peer reviews. 

Don has spent much of the last 3 years working in the area of conduct risk. He assessed the extent of mis-selling of payment protection insurance and interest rate derivatives by several large UK banks and helped them build a remediation programme. He also helped an Australian bank to build a methodology and a calculator for remediating customers who had received inappropriate financial advice.

Don has performed various roles for the Actuaries Institute including Chief Examiner (General Insurance) and Chair of the Futurism Committee.

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