Employees as customers

Deloitte Insights

Employees as customers: Reimagining the employee experience in government

Deloitte University Press

Viewing employees through a customer lens can create a more engaged government workforce.

As governments look to build a workforce able to tackle the tough, interconnected challenges of the 21st century, strengthening the government employee experience is particularly critical. By treating employees as customers, agencies have the chance to improve both the employee experience and their own ability to execute their mission.

Employees as customers

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