Reimagining human resources

Perspectives

Reimagining human resources

The future of enterprise demands a new future of HR

Disruptive forces are sharply changing how we live and work, creating an imperative for enterprises to rapidly adapt. But there are several areas where the pace of change has yet to catch up with the new realities of business. Chief HR officers and their teams must take the lead with agility and sustain exponential value for the future of human resources.

The changing enterprise

Enterprises are fundamentally shifting with new business models, technologies, and changing expectations of and by the workforce. Often, HR teams are left straddling the needs of the legacy organisation while planning for the needs of the future.

This creates unprecedented opportunity for HR to play a new and vital role in shaping the way enterprises compete, access talent, and show up in the communities where they operate. Enterprises can compete and succeed by changing entire business models in the field, product and services development, sales, production, leadership teams, and back office. And, of course, in the HR suite.

Reimagining human resources

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Disruption is creating three key futures that HR must address:

HR must step into a new future by shifting in four areas

Many HR leaders have renamed their functions, using terms such as "employee experience," "people," and others to signal a shift in brand. Words matter, and this isn't the first time that the rebranding of "HR" has happened at major inflection points in the history of the function.

Of course, a fresh brand can easily backfire without fundamental changes to the business outcomes that HR drives. The challenges that come with the three futures described above are plentiful. Yet with challenge comes opportunity, and HR has the chance to drive tangible impact as organisations face the futures of enterprise, workforce, and how work gets done.

  • Mind- set

From doing digital to being digital. Embracing new traits and behaviors will allow the entrprise to thrive in the digital age. As artificial intelligence, robotics, and cognitive solutions grow in sophistication, organisations must reconsider how they design jobs, organise work, and plan for the future growth.

  • Focus

From center-driven to human-centered solutions. Applying personalisation to the entire enterprise workforce will supercharge employee-centered solutions. The future of HR focuses on driving tangible, measureable value across the enterprise that's both qualitative and quantitative. 

  • Lens

From compliance and control to trust and empowerment. Adopting a high-impact HR operating model lets organisations flex based on dynamic business needs. The future of HR demands a strong ecosystem of trusted partners to build upon and enable internal capabilities with speed, while creating new channels for talent and innovation. 

  • Enablers

From integrated systems to a unified engagement platform. Deploying advanced technologies promotes productivity and simplicity of experience. Robotic process automation, artificial intelligence, virtual reality, machine learning, and social collaboration allow organisations to truly reinvent rather than automate. 

There’s no single path to driving value through HR. Your route will be unique to your journey. In today’s disruptive world, it may be the path less traveled that leads you to the ultimate destination. What will be your route?

So, what is the future of HR?

Published: March 2019

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