operations excellence


Operations Consulting

Build a lasting competitive advantage

We help companies build a competitive advantage at every level of their operations.

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Our Operations Consulting practice specialises in turning strategies into measurable and sustained results. Based on our in-depth industry knowledge of the way in which successful organisations operate and excel, we work with executives to build competitive advantage across all aspects of operations – from the development of more effective models for delivering services, product development, planning, sourcing and procurement to manufacturing, logistics and distribution.

We also work with executives and leaders that are faced with the requirement to restructure, lower costs, increase productivity and get the most out of the workforce and assets to remain competitive.

Our services

Sustainable operations excellence

We support operations executives and front-line leaders to achieve sustainable productivity and results by working with their teams to analyse, design and implement change to operational practices. All of our improvement work incorporates advanced data analytics and simulation techniques to analyse critical levers within the business, identify and implement targeted changes, and effectively communicate and align the organisation to the new way of operating. The integration of advanced digital technologies, visualisation techniques and front-line coaching results in long term sustainable improvements. 

Service operations
We support executives and operational leaders in service-based organisations across multiple industries and sectors. Our work delivers improved profitability, business productivity and enhanced service experience for the clients we work with. This is accomplished by enhancing core elements of our clients’ business models, creating value through process simplification, service delivery reform, operating cost reduction, and service experience improvement.

Supply chain optimisation
Working with Operations executives and their teams, we identify and implement more efficient practices across the supply chain to improve profitability and reduce supply chain risk. Our supply chain benchmarking, analytics and reporting capabilities have helped a range of clients to optimise their operations at the local and global level.

Strategic sourcing and procurement
We have one of the region’s leading strategic sourcing and procurement practices, with deep experience and expertise in capital projects, raw materials, outsourced services and the full range of indirect services to help our clients realise sustainable benefits. We work with Operations executives to eliminate inefficient and ineffective sourcing practices while delivering bottom-line results quickly.

operations services