Delivering on Digital Government
Meeting citizens’ expectations through government service platforms
What are the characteristics of the best government service platforms and what do they look like?
In Australia, governments’ citizen service platforms are becoming familiar one-stop-shops both physically, in our suburbs, and through digital channels.
Identified by individual government brand names such as ServiceNSW, ServiceVictoria, ServiceTas and Service SA, they provide a simple point of contact for citizens and businesses to access multiple services.
Our report Delivering on Digital Government explores:
- the characteristics of the best government service platforms
- how to measure citizen satification
- the challenges of maintaining stakeholder buy-in
- what's next for government service platforms and digital service delivery
Page published on 11th November, 2018