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Delivering on digital
The innovations and technologies that are transforming government
We now have the digital tools (cloud computing, mobile devices, analytics) and the talent to stage a real transformation in government. A digital mindset is a different way of thinking about customers, products, and process. It’s faster, iterative, and adaptable. And if government adopts it, the changes can be just as revolutionary. This book provides the handbook to make it happen.
When HealthCare.gov went live in October 2013, many called the website a catastrophe. For the U.S. Federal government, however, the problem-plagued launch ultimately proved pivotal: it underscored the necessity of digital excellence in public institutions and inspired hundreds of the tech industry’s best and brightest to come to Washington with the singular mission to modernize government.
Today, some government agencies are still running software from the 1960s. So how do you take a government built on agrarian- and industrial-era frameworks and redesign it as a fully digital state? We must imagine a new kind of government.
Imagine justice systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veterans health care system built around delivering a personalized customer experience for every Vet. Imagine filing your taxes or opening a business online in mere minutes—it’s already possible in Estonia.
Digital government transformation: survey results
Deloitte surveyed more than 1,200 government officials from over 70 countries, including 200 from Australia, to gain insight to the policies and practices affecting their “digital maturity”.
The survey revealed that governments across the world are at different stages in the digital transformation process. Only a small percentage of those surveyed fall into the “digitally mature” category, while the large majority of governments are still in the early or developing stages of their digital transformations.
Delivering on digital
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