Digital government transformation: survey results
Future of the public sector
How do various nations view the shifting global trends and what does the future look like for digital technology in the public sector? A new report from Deloitte’s Public Sector Research group examines digital technology’s ability to fundamentally transform the way the public sector operates and delivers services to customers and offers strategies for government leaders to accelerate the rate of their progress.
Deloitte surveyed more than 1,200 government officials from over 70 countries, including 200 from Australia, to gain insight to the policies and practices affecting their “digital maturity”.
The survey revealed that governments across the world are at different stages in the digital transformation process. Only a small percentage of those surveyed fall into the “digitally mature” category, while the large majority of governments are still in the early or developing stages of their digital transformations.
In Australia, only 35 percent of respondents said their organisation had a clear and coherent digital strategy, compared to 46 percent globally. Similarly, 80 percent considered their digital capabilities were behind the private sector (70 percent globally). Only 27 percent expressed confidence regarding their organisation's readiness to respond to digital trends.
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