About GovLab

Solutions

About GovLab

Enabling innovation in the public sector

What is GovLab?

Now launching in Australia, GovLab is Deloitte’s global public sector innovation offering designed to support public sector organisations in developing the mindset, skillset and toolkit needed to innovate.

Through our signature ‘hackathon’ style Design Sessions, we provide our clients with a structured approach to help:

  • Design, build and launch innovations and
  • Become better innovators through empowering organisations with the right processes, tradecraft and partnerships to deliver innovation results.

At GovLab, we use an Innovation by Design approach, which is an interactive and human-centred method, encouraging co-creation and cross-sector collaboration. This approach enables us to run proactive sessions that bring together stakeholders across the social sector, government, industry and academia.

How does GovLab define innovation?

At GovLab, we define innovation as ‘creating new viable offerings in the form of services, products or methods to create value for the public sector and for citizens’.

These new, viable offerings can range from minor changes or modest optimisations of an existing product, service or methods through to big, bold, fresh ideas. Importantly, innovation is distinct from invention; innovative ideas can be new to the world, or just new to a particular citizen or customer group.

What can GovLab be used for?

GovLab’s methods, tools and techniques can be used to develop possible solutions to any problem or challenge with implications for governments and citizens, no matter how ambiguous or vague. We keep an open mind!

Possible challenges include complex or ‘wicked’ social issues that require a collaborative, cross-sector response (e.g. poverty, inclusion, loneliness and unemployment) and a range of trends and developments that impact how governments engage with citizens (e.g. future of regulation, smart cities, AI-augmented government, cloud computing).

What method does GovLab use?

Based on extensive research and global best practice, GovLab’s Innovation by Design approach is a human-centred method used to design, build and scale innovations with ‘disciplined creativity’.

It is underpinned by the ‘balanced breakthrough’ model, which ensures that innovations are desirable (is there demand?), feasible (can we do this?) and viable (is it worth it?).

The Innovation by Design approach is also characterised by fast and flexible sprint-based working, which has its origins in the Agile framework.

What is a GovLab ‘Design Session’?

During our highly interactive Design Sessions, teams work together to consider trends and developments that will shape the world of tomorrow, and ideate new solutions that can be launched and scaled (e.g. new services, policy options or business models).

Our sessions use the Innovation by Design approach to explore the problem to be solved, “walk in the shoes” of the end user, create and refine ideas, develop a prototype solution and explore options to further test, pilot or scale the prototype.

Our GovLab offering can be run either rapid-fire in 100 minutes, or across two days.

Is GovLab proven?

Yes! GovLab is a global offering with teams operating in Deloitte firms across North/South Europe including the Netherlands, Norway, Denmark and Ireland. View our GovLab case studies for inspiring success stories, perspectives and innovations from across the globe.

Contact us

Jane Pring

Jane Pring

Manager, Operations Transformation

Jane is a Manager in Deloitte’s Operations Consulting practice, based in Sydney. She has over seven years’ consulting and commercial experience across strategy development, business model transformati... More

Sarah Evans

Sarah Evans

Senior Manager, Consulting

Sarah is a Senior Manager in the Deloitte Operations Consulting practice in Canberra. She has a passion for helping Federal Government clients innovate and transform the way they design and deliver se... More