Public Sector Operations


Public Sector Operations

Running complex Government solutions simply

Whether during ‘normal’ times or after a crisis, it’s imperative that citizen interactions with Government for advice or services are efficient, seamless and timely. Deloitte is dedicated to helping all levels of Government give citizens the support they need no matter the circumstances.

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Our team of smart humans – enabled by modern technology – make
sure that whatever grant or program the Government is offering is efficiently
and accurately administered, every time.

Our comprehensive solutions can draw on telephone call centres or
central mailboxes to respond to incoming citizen enquiries, building workflows
to support repetitive but complex processing, triaging and prioritising
applications, implementing quality control mechanisms, and providing regular
updates to inform senior leaders of progress.

Building the best solution with smart humans and the right technology

Our approach to technology is flexible so that we can meet the needs and reach the most favourable outcomes for each parties’ unique preferences and needs. Whether we use our clients’ technology, our own assets, or work with an alliance partner – we focus on understanding what is required before we commit to building the best solution.

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Paul Breed

Paul Breed

Partner, Deloitte Managed Solutions

Paul is an experienced Financial Services and Conduct practitioner with an extensive understanding of remediation programs, methodology design, product governance, and delivery of managed solutions. P... More