Public sector


Public Sector

Our focus

The Public Sector is transforming, downsizing, revamping, and being overhauled. The pace and dimensions of this change are unprecedented - driven by budgetary constraints and new approaches to public service delivery. Deloitte offers a full range of services for all levels of Government and the Public Sector with specific expertise in defence, education, federal government, health & human services, justice & security, local government, revenue, regulatory & central agencies, state and territory government and transport & infrastructure.


Our Defence team is skilled in easing the challenges associated with organisational change, strategic reform, budget remediation, risk, governance, OH&S and the need to deliver improved planning, accountability and productivity. With a combination of highly trained professionals with Defence experience and an array of external industry talent our team intimate knowledge of Defence protocols with broad-based, complementary skills and experience.

For case studies or examples of programs or issues tackled - and benefits realised - please contact our team.


In an increasingly globalised and connected world, education is the heart of economic and social prosperity – enhancing competitiveness and improving the lives of every single person.

At Deloitte, we know that education is changing at a rapid pace. With disruption a daily headline, the time is now for Government, businesses, education facilities and the vibrant sector to create, debate and educate.

Federal government

Transformation continues to be a significant challenge for government of today. Under increased scrutiny, programs are developed, funded and delivered. The pace and dimensions of this transformation are unprecedented – driven by budgetary constraints and new approaches to public service delivery.

The Deloitte Public Sector practice helps governments successfully manage change to meet stakeholder expectations by providing strategies for business planning, systems, risk management and the rationalisation of core business challenges. Our consultative approach, developed from public sector experience around the world, will help Federal Government departments achieve innovative solutions to today’s operational and transformation challenges.

For case studies or examples of specific issues tackled and benefits gained please contact our team.

Health and human services

With Australia’s changing demographics, innovation and integration of service delivery will increasingly be the key to addressing the challenges of growing community needs, and demand on government infrastructure, services and funding.

Deloitte has been helping public sector health and human services providors respond to community forces by identifying and maximising potential efficiencies through ehealth initiatives, national health reform drivers, new ageing population service delivery models and program management of major initiative and capital projects. For program case studies or examples of issues tackled - and benefits realised - please contact our team.

Justice, immigration & borders and public safety

Leaders in justice, national security and border management, law enforcement and public safety face considerable challenges in balancing growing expectations and increasing mission complexity, with a changing workforce, new technologies, and highly constrained budgets. But new approaches to organisational strategy, cross-portfolio capability development, and joined-up information management offer opportunities to innovate and cut costs while improving mission outcomes.

Deloitte offers expertise in organisational strategy and performance evaluation, risk management, information management and analytics, financial management, audit and evaluation services. We support both the mission-delivery and administrative processes of our clients, working closely with colleagues across the global Deloitte network to generate innovative ideas, and bring the benefit of international “lessons learned” to government clients.

Our breadth of expertise in strategy and design, service delivery reform, digital strategy, “big data” analytics, and forensics allow us to draw together multi-disciplinary teams in all Australian jurisdictions. Our security-cleared experts bring deep experience in intelligence and national security, border management, justice and emergency. They understand government operations and stakeholders, and drive cut-through solutions to complex challenges

Local government

Councils don’t operate by remote control: the concerns of their constituents are immediate and tangible. The cornerstone to every council’s operations is balancing the delicate nexus between risk and control in delivery of grass root services. Effective delivery of a council’s core services must be underpinned by the management of a unique financial, organisational and technology life cycle.

At Deloitte we understand the operating environment of a council, and financial and legislative reporting requirements. Our team has partnered with councils around Australia to provide practical solutions. For case studies of projects undertaken - and benefits realised - please contact our team.

Revenue, regulatory and central agencies

Cutting red-tape and easing the processes of collection, payment transaction or customer interaction, while guarding compliance is key for finance, administration, tax or treasury functions. And understanding the multi-faceted stakeholder environment is half the job when it comes to streamlining business processes, managing the mountains of data, or formulating policy and corporate strategies.

Deloitte helps our clients manage these complex fiscal and operational risks, while adapting to the evolving regulatory and policy frameworks. For case studies - as appropriate - or confidential discussions of the shape and magnitude of some of the issues please contact our team.

State and territory government

The key challenge for state and territory governments today is delivering more with less. Core business rationalisation, security, health care and the practicalities of financing must be managed in the broader context of transparency and accountability, and increasingly via shared services and third party partnerships.

Deloitte is uniquely qualified to tackle today's most pressing public sector challenges, whether it’s enterprise transformation, strategy and operations, human capital, outsourcing or procurement, enterprise risk or financial advisory, as well as e-government and digital services. For case studies or examples of programs or issues tackled - and benefits realised - please contact our team.

Transport and Infrastructure

The transport and infrastructure landscape has changed. There is continuing unmet need, yet continuing uncertainty and constraint in capital markets. Both value for money – and safe return on investment - are more critical than before. Our Transport and Infrastructure team have deep expertise in economic, commercial and financial advisory, program and change management, strategy development and implementation, asset management and procurement and data and information management.

For case studies or examples of programs or issues tackled - and benefits realised - please contact our team.


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Ursula Brennan

Ursula Brennan

National Leader, Public Sector and Public Policy

Ursula is the National Leader for Deloitte's public sector and public policy practice, coordinating services from across our business to support State, Federal and local government clients in deliveri... More