Field Force Optimisation
Making it Count
Whether you are using the latest Workforce Management System, or manually dispatching jobs to your mobile workforce, you will be looking for ways to motivate your employees and optimise your cost base. As economic pressure in Australia grows against the backdrop of China’s slowdown, this pressure is mounting. Many of our clients face a 10%, 20% and even as high as 45% efficiency targets for their field workers. However, the field has long been a complex area to drive savings, so where do you start?
Running a mobile workforce, or field force is a tough job. It can be very rewarding, but at the same time, complex and challenging, with a maze of conflicts that need to be balanced. It is an area of the business that is ripe for change and optimisation, and we have worked with clients to drive efficiencies of over 45–50%. Such change enables the mobile workforce to support strategic imperatives of the business, including cost reduction or expansion into new markets.
This article aims to present a view on where to start when looking for efficiencies, and how to plan a mobile workforce transformation program that will optimise your team and take advantage of technology advancements in a sequence that makes sense for your business.