Customer and Marketing Strategy


Strategic Transformation

We work with executives to catalyse enterprise-wide, strategy-led business transformation.

We help clients define their strategic direction to make key where-to-play, how-to-win, and configuration choices both at the corporate level to inform overarching strategy and portfolio make up as well as at the business unit or geographic level.

We collaborate with clients taking into account deep perspectives about customers, technology evolution, the emergence of sector-blurring ecosystems, and changing sources of advantage. We also work closely with our clients to advance their enterprise digital and disruptive technologies strategies building on the opportunities—and threats—presented by cloud services, Artificial Intelligence, and the Internet of Things, to name a few.

Through it all, our specialists act as guides in the design and execution of transformation programs to realise full business value, connecting ambition to strategies, capabilities, programs, and plans.


Jeremy Drumm

Jeremy Drumm

Lead Partner, Strategy, Growth & Transformation

Jeremy is the Lead Partner for Monitor Deloitte in Australia, the firm’s strategy consulting practice. His primary market focus is in the communications, infrastructure, and life science sectors where... More

Giselle Hodgson

Giselle Hodgson

Lead Partner, Strategy & Business Design

Giselle is the lead Partner for Monitor Deloitte's Strategy and Business Design practice in Australia and an expert in strategic transformation and business design. She is at her best when solving our... More