Digital Consumer Trends

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Post-pandemic privacy, awareness of fake news and the evolution of touchless payments were some of the trends we saw unfold in 2021.

Our Digital Consumer Trends report (formerly Mobile Consumer Survey) articulates the lasting impacts the COVID-19 pandemic has had on our digital lives. The extreme events of the past two years – and the behaviours, attitudes and preferences created as a result – will drive the digital trends of tomorrow. Register above to receive the complete series.
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Key insights

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Post-pandemic privacy

Our first article looks at consumer attitudes to privacy during and post the pandemic.
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Fake news

Our second article looks at the rising concerns over fake news and the implications this might have.
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The great connectivity upgrade

Our third article looks at connectivity through rolling lockdowns in Australia.
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‘Who is purchasing (what) now?’

Our fourth article looks at pandemic purchasing amongst Australians.

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Touch-less, virtual, health-conscious and eco-wise

Our fifth article looks at the evolution of digital payments.

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Previous reports

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Digital Consumer Trends 2020
Mobile Consumer Survey 2019
Mobile Consumer Survey 2018
Mobile Consumer Survey 2017

Contact us

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Peter Corbett

Partner, Consulting

Will Castles

Partner, Consulting

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