Mobile has come to define the last decade of our lives. But, as we find ourselves on the cusp of a 5G-driven digital future, the way we are using these devices is changing.

Our sixth annual Mobile Consumer Survey charts where we are and where we’re headed: a society that has become unwired, a technology unrivalled in its dominance, and the emerging frontiers on which mobile’s impact is still unknown. Explore below to find out more.
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Key insights


Australia reaches peak smartphone

As mobile penetration hits 91%, sales are starting to drop – forcing phone manufacturers to get creative.


What wallet? How shopping is going mobile

Mobile is the fastest growing device for ecommerce as Australians opt to shop anytime, anywhere.


Music, video and gaming remain mobile’s domain

Mobile remains our top choice for entertainment - whether its video, podcasts or gaming.


The jury is still out on the 5G revolution

Australians are less likely to switch to 5G immediately on launch than they were last year.


Use and abuse: how much mobile is too much?

Australians face a health paradox: we see mobile’s impact on our health yet use them to monitor our wellbeing.


In mobile we trust: the data privacy battle

While trust is in short supply, only 13% of Australians avoid sharing their information with companies online.

Dive into the data





About TMT at Deloitte

Deloitte's Technology, Media Telecommunications (TMT) industry group brings together more than 20,000 professionals across 48 countries, serving over 85% of world's most recognised TMT brands in the Fortune Global 500.

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