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Deloitte Managed Services and AMS
Tailored IT and Systems support for payroll and HCM assets
Do you know how you are going to support your HCM asset after your system goes live and your implementation team depart? How will you balance the demands on your internal support team when incidents & enhancements start coming through that require immediate attention?
What is the Application Maintenance & Support solution?
Deloitte’s Managed Services and Application Maintenance & Support is a subscription-based service that provides tailored IT and Systems support for your payroll & HCM assets. From fully outsourced cloud based SaaS to a simple break-fix - the Deloitte support team can ensure you are getting the most out of your HCM assets such as; SAP Payroll & SuccessFactors, PeopleSoft Payroll & HCM, Oracle eBusiness Payroll & HCM, Kronos & Workday solutions.
Why Deloitte Managed Services and AMS?
Our clients often ask the question “How do I support and maintain my HCM Asset?” Deloitte provides support resources and expertise across many HCM solutions to tailor a fit-for-purpose management and maintenance that clients can rely upon.
- Provision of skilled, primarily onshore (certified where appropriate), resources dedicated to support who can promptly resolve your issues.
- Our On-Demand pricing model means you only pay for what you use
- Every client gets a personal touch as they get to know their support team & can rely on them for prompt resolution
Allow Deloitte to meet your support needs so you do not have to worry about the peaks & troughs of resource demands.
What are some of the solution’s key elements?
- Dedicated resource Model
Over 50 dedicated support consultants working 8:30 – 17:30 (AEST) across the key HCM Offerings: SAP, Oracle, PeopleSoft, Kronos, BPO & Workday
- Proven Success
Over 5 years of experience supporting over 100 clients’ Level 2 & 3 needs through both Onshore & Offshore resources
- Vendor Management
Deloitte will manage & liaise with your Software vendor as required whilst giving you complete transparency over the current situation
- Flexible Pricing
Our Talent on Demand model allows you to only pay for the support you use allowing for a competitive cost effective approach to support
- Ticket Management
Ticket Management tool available 24 x 7 to allow our clients to raise issues anytime also giving complete transparency as to progress and resolution
A CSM (Customer Success Manager) is assigned to every account ensuring regular governance & reporting