AMS

Services

Deloitte Managed Services and AMS

Tailored IT and Systems support for payroll and HCM assets

Do you know how you are going to support your HCM asset after your system goes live and your implementation team depart? How will you balance the demands on your internal support team when incidents & enhancements start coming through that require immediate attention?

What is the Application Maintenance & Support solution?

Deloitte’s Managed Services and Application Maintenance & Support is a subscription-based service that provides tailored IT and Systems support for your payroll & HCM assets. From fully outsourced cloud based SaaS to a simple break-fix - the Deloitte support team can ensure you are getting the most out of your HCM assets such as; SAP Payroll & SuccessFactors, PeopleSoft Payroll & HCM, Oracle eBusiness Payroll & HCM, Kronos & Workday solutions.

Why Deloitte Managed Services and AMS?

Our clients often ask the question “How do I support and maintain my HCM Asset?” Deloitte provides support resources and expertise across many HCM solutions to tailor a fit-for-purpose management and maintenance that clients can rely upon.  

  1. Provision of skilled, primarily onshore (certified where appropriate), resources dedicated to support who can promptly resolve your issues.
  2. Our On-Demand pricing model means you only pay for what you use
  3. Every client gets a personal touch as they get to know their support team & can rely on them for prompt resolution

Allow Deloitte to meet your support needs so you do not have to worry about the peaks & troughs of resource demands.

What are some of the solution’s key elements?

  • Dedicated resource Model
    Over 50 dedicated support consultants working 8:30 – 17:30 (AEST) across the key HCM Offerings: SAP, Oracle, PeopleSoft, Kronos, BPO & Workday
  • Proven Success
    Over 5 years of experience supporting over 100 clients’ Level 2 & 3 needs through both Onshore & Offshore resources
  • Vendor Management
    Deloitte will manage & liaise with your Software vendor as required whilst giving you complete transparency over the current situation
  • Flexible Pricing
    Our Talent on Demand model allows you to only pay for the support you use allowing for a competitive cost effective approach to support
  • Ticket Management
    Ticket Management tool available 24 x 7 to allow our clients to raise issues anytime also giving complete transparency as to progress and resolution
  • Governance
    A CSM (Customer Success Manager) is assigned to every account ensuring regular governance & reporting

Contact us

Marcus Laws

Marcus Laws

Director, Managed Services, Human Capital

Marcus has over 20 years experience within the IT sector and is currently the Director of Managed Services within the Human Capital arm of Consulting. Marcus is responsible for delivering superior cli... More

Steven Paola

Steven Paola

Director, Consulting

Steven specialises in working with organisations to introduce technology led, and service supported human capital solutions. These solutions can either be used on their own or can provide data and ins... More

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