Deloitte Digital’s health plan accelerator
MemberConnect: customised solutions for each customer journey
Health plans must now try to connect with consumers in new ways due to shifts in healthcare regulations and business landscapes. Deloitte’s MemberConnect solution is an industry-focused accelerator with emphasis on an intuitive approach to the customer journey, focusing on omni-channel interactions and a holistic single view of the customer. By engaging customers and continuing the conversation through the latest methods of communication, Deloitte’s MemberConnect accelerator helps insurance providers more effectively attract, acquire, serve and engage customers with a goal of increasing sales, and improving experience and customer retention.