Deloitte Digital’s Health Plan Accelerator


Deloitte Digital’s health plan accelerator

MemberConnect: customised solutions for each customer journey

Health plans must now try to connect with consumers in new ways due to shifts in healthcare regulations and business landscapes. Deloitte’s MemberConnect solution is an industry-focused accelerator with emphasis on an intuitive approach to the customer journey, focusing on omni-channel interactions and a holistic single view of the customer. By engaging customers and continuing the conversation through the latest methods of communication, Deloitte’s MemberConnect accelerator helps insurance providers more effectively attract, acquire, serve and engage customers with a goal of increasing sales, and improving experience and customer retention. 

MemberConnect: Deloitte Digital’s Health Plan Solution

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Frank Farrall

Frank Farrall

Partner, Consulting

Frank is the Asia-Pacific leader of Deloitte Digital and National Managing Partner of Deloitte's Customer Practice within Australia. In these roles, he is responsible for the strategic direction and b... More