As part of the GRC team in Audit & Assurance, Heather’s focus is on Compliance operating models - design, implementation and embedding - including the development of RegTech solutions to achieve more with less. Over the last 20 plus years, Heather’s work at the C-suite level in financial services has included reviewing, designing, implementing and testing compliance operating models and advising boards and management on how to develop a positive compliance culture as well as negotiating and interacting with regulators, politicians and industry bodies across Europe, the Americas, Middle East, Africa and Australasia. If organisations plan to build resilience and increase profitability post the requirements flowing from the Royal Commission, they must take a different approach. Bolting-on people, processes and systems in the second line is not an answer but rather empowering the first line and utilising existing and new systems and new technologies (including Regtech) will have impact and sustainable outcomes. Without a cross-organisational approach and a positive compliance culture, change will be ineffective.
