Level 9, Grosvenor Place
225 George Street
Karen is a retail strategist and customer marketer with over 15 years’ experience, developing insights driven strategy for brands and retailers. As a Customer Experience Director, Karen leads client projects on customer experience strategy, the future of retail and the optimisation of retail networks. Karen sits on the Deloitte National Retail Group and the Consumer Industries and Products Group and is passionate about creating innovative customer-centric experiences in retail.