Consultant, Customer Strategy & Experience Design
477 Collins Street
Laura is passionate about helping organisations shape innovative experiences with data and insights to drive tangible value for both customers and businesses. As a strong customer advocate, she has proven experience working closely with blended teams at the intersection of strategy, design, and data to deliver customer, digital, experience, brand, and communications strategies.
Laura has a breadth of experience in qualitative and quantitative customer research across a number of organisations in retail, energy & resources, higher education, financial services and the public sector.