Partner, Deloitte Managed Solutions
Level 9, Grosvenor Place
225 George Street
Malcolm is a Financial Services and Conduct practitioner with 20+ years’ experience across the UK, Indian and Australian markets. He leads our Managed Solutions practice in Australia and helps clients solve large, complex business issues impacting them as a result of regulatory remediation, legal challenge or operational issues.
He specializes in strategy creation and project delivery, with a specific focus on pragmatic thinking, customer focused decision making and ensuring lessons learned are built back into the clients BAU operations.
Recent projects have involved Australia’s largest and most complex customer remediation exercises relating to financial advice, fee charging, declined life insurance claims, direct insurance sales, Consumer Credit Insurance and a broad range of other topics.