Sonia Eland

Sonia is a Partner in Deloitte’s Technology Consulting business, leading the ServiceNow practice in Australia. Sonia has been leading ServiceNow teams both in Australia and globally, to drive service business transformation outcomes in the areas of IT service management, governance risk and compliance, operational resilience, hr services, strategic asset and facilities, cloud, customer services and case management, and field services. 

Relevant experience

• ServiceNow advisory across digital service transformation projects
• Strategic asset management, critical infrastructure and facilities
• Corporate incident, health and safety
• Integrating field services to create end to end services
• Mobile, Portal and user experience to maximise adoption of new services
• Design and develop client applications via publication on the ServiceNow app store, ensuring full product lifecycle management and upgrade path
  

Client innovation using global participation design/build-a-thon methodology, to integrate emerging technology such as IoT