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Why I am not receiving e-mails from Deloitte?

Add to whitelist

We are making every effort to make sure that the e-mail information you have ordered reaches the intended addressee. Below please find a description of the most frequent problems linked with receiving e-mail information from Deloitte.

Check if the e-mail is not blocked as SPAM

We send e-mails only if we have your consent for the transfer together with the scope of information to be transferred, but in some cases e-mails from Deloitte are erroneously classified as SPAM. It is the most common reason for non-delivery of (ordered bulletins, one-time passports required for registration) Deloitte e-mails. Such e-mails can be classified as SPAM either at the level of the mail server or at the level of the electronic mail.

  1. Check whether the message from sender: Deloitte Latvia has not been moved to the SPAM folder of your electronic mail. If so, add the addresses:noreply@ds.register-deloittece.com and noreply@mailer-ds.register-deloittece.com to the list of safe senders (depending on the application it may be called: "white list", "safe senders", etc.) Below is a sample description of how to make this change in MS Outlook.
  2. Check if the e-mail is not blocked by your mail server. Request your postmaster (as a rule it is a person from the IT department of your company) to add: noreply@ds.register-deloittece.com and noreply@mailer-ds.register-deloittece.com
    and following IP adresses: and

Check if your name has been included in the subscription list

Another reason for non-delivery is lack of the relevant e-mail address in the subscription list (it is possible that our resources have mistakenly classified it as incorrect or non-existent). You can check the status, change or delete your subscription at the address: www.deloitte.com/ba/subscribe.

Adding a e-mail address to MS Outlook / Office 365 to safe sender list

If you are using MS Outlook or MS Office to read you e-mails please see this user guide by Microsoft to add e-mail address to safe sender list.

Should you have any other problems, please contact us.

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