Inside Magazine - Issue 15

We are definitely facing a fast-changing world in which adapting your strategy quickly is key, not only to maintain the profits and margins but also to survive and stay competitive. The challenges are multiple and varied such as the customers changing behavior, the high level of competition, employee satisfaction, the complex and challenging regulations, and even major geopolitical changes.

Therefore, for this edition we have selected articles that reflect wide range of points of view on strategies and challenges that might inspire you for your short- and long-term positioning.

With a tumultuous economic situation, banks are under pressure from a highly competitive market and evolving customer needs. They have to consider their strategy and consequently review their operating model to improve metrics such as the return on equity, cost income ratio, and net promoter score (NPS). Investing in this NPS indicator for customer experience and being able to measure the created value is crucial to earn market shares and build strong competitive advantages.

The financial sector is subject to impacts of major events, such as upcoming regulations, which lead to higher cost pressure. Nevertheless, the latter can also be turned to your advantage by leveraging regulatory implementation for innovation, as suggested for global data protection (GDPR). Similarly, other events like Brexit could, if anticipated, generate business growth.

As we also care about our people and our planet, we aim at giving insights on the use of digital in favor of social impact, well-being, and the health of employees.

In this issue

Part 01 | In a changing world, new strategies are required…

• The Future Models of Banking in Europe

• How to integrate Customer Experience into a real Business Case

• “The branch is dead”?
  Where will customers bank tomorrow?

• Efficiency growth for SMEs

• How will Brexit affect financial centers of excellence?

Part 02 | … and different issues related to challenges and opportunities of an internet age remain relevant

• The General Data Protection Regulation
  Cross-industry innovation
• A new generation of employees and technology
  How leadership needs to evolve to handle tomorrow’s challenges
• Seven hidden costs of a cyberattack
• Robo-advice today
  Assessing best-in-class companies across Europe

• Digital government and the citizen journey

• The Internet-of-Things
  A revolutionary digital tool for the healthcare industry

• Fostering social impact through virtual reality