Future of Work blogs
Disruption lies ahead
Read the latest blogs written by Deloitte professionals.
Philip Yuen, 3 September 2018
Technological and social forces are transforming how work gets done, who does it, and even what work looks like. And while technology can make workers more productive, there will be significant turbulence as organizations grapple with the complexity and unpredictability of a changing workforce.
Steven Hatfield and Anne-Claire Roesch, 22 August 2018
As machines augment people in performing routine physical and process-based work, thanks to robotics, automation, and cognitive computing, the work people do is changing, opening the door to new opportunities for people to add value to customers, companies, and communities. In turn, what leaders expect—and what is expected of them—is changing, too. How are you developing leaders for the future of work?
As the future of work unfolds, adaptable learning organizations will likely stay ahead of their competition, attract the best and the brightest prospects, and manage market movements with their customer base with more agility. Learning leaders are well positioned to lead the charge to develop an adept workforce that can not only respond to rapid shifts in markets, but also thrive in them as well.
HR professionals use virtual reality to facilitate employee training and increase retention. Sports reporters use natural language generators to automatically recap games and to highlight interesting statistics. Actuaries use cognitive computing to automatically evaluate data, compute results, and predict new patterns. Professionals across many industries engage employers in alternative work arrangements through the gig economy. This future of work is rapidly becoming reality as technology develops exponentially. Exponential professionals are those who capitalize on the shifting workplace by embracing new technology, leave behind traditional automatable tasks, and apply their uniquely human skill set to more high-value, strategic roles.
AI. Automation. Machine Learning. Natural Language Processing & Generation. New technology is rapidly disrupting and transforming the nature of work and the identity of professions by enabling humans and machines to work together, side by side. A new breed of professional is rising to navigate this shifting landscape by embracing technology, leaving behind traditional tasks, and applying a uniquely human skill set to focus on higher-value, strategic roles. Enter the exponential professional.
David Sproul, 23 January 2018
Is capitalism broken? Rising inequality, high profile corporate failures and the potential for technology to displace millions of workers has prompted many to ask this question. It will be part of the discussion at Davos this week, where world leaders will debate what’s holding back inclusive economic growth. They’ll also question how ready we are for the Fourth Industrial Revolution – the blurring of technology into all aspects of our daily lives – and whether businesses are doing enough to manage the impact of automation on the workforce.
Frank Friedman, The Kansas City Star, 26 December 2017
Mornings are easier than ever for me. True, I need to be careful shaving around the RFID chip in my chin. That’s a small price to pay for not having to look around the house for my wallet and keys, which I no longer need because that tiny chip and biometrics lock my front door and start my car, which now drives itself. And if something goes wrong on the road and I arrive at the hospital unconscious, my RFID chip will present my medical history to emergency room doctors.
Mike Bentley, Ben Dollar and others, 30 November, 2017
The rise of robots in organizations has resulted in two schools of thought—those who believe robots will replace humans and those who believe robots will help humans perform better.
David Schatsky, 20 November, 2017
Industry has used robots for decades. They were once confined to safety cages in manufacturing facilities, programmed to perform one task perfectly, over and over again.
Erica Volini, 20 November, 2017
The future workplace is going to require a change in organizational culture, and this needs to come from the boardroom.
Erica Volini, 20 November, 2017
Today’s interview is with Erica Volini, who is the US Human Capital leader for Deloitte Consulting. Erica joins me today to talk about the Future Of Work, the implications for organizations, organizational transformation, Digital DNA and how the employee experience fits into all of this.
Jeff Schwartz, 8 November, 2017
Mix smart machines, businesses as platforms, and diverse teams solving complex problems, add a whole lot of uncertainty, and you have a recipe for the future of work. Jeff Schwartz ’87, a principal at Deloitte, discusses how leaders can navigate fast-approaching opportunities and challenges.
Bersin, 14 October 2017
By 2025, cognitive technologies — that’s robots, AI, machine learning and automation — will replace 7% of jobs in the U.S. By 2033, economists predict AI could convert 30 percent of full-time jobs today into augmented services completed through a collaboration of human and automated labor.
Brian Proctor, Kathryn Charlton, Dana Flynn-Rea, Dave Yerks, 4 October 2017
Your organization, like most of those we see, is probably already incorporating contingent workers in your talent mix, and likely seeing year-over-year increases in the number of contingent workers in your workforce.
Josh Bersin, September 2017
We recently sat down with Josh Bersin, the Founder of Bersin, to discuss where he believes the future of work is heading towards, and what the most important aspects to consider within that would be.
Cindy Hook, 17 August 2017
The head of one of Australia’s biggest professional services firms believes public negativity and misconceptions are preventing Australia from fully embracing automation. Deloitte chief executive Cindy Hook, who also heads a Business Council of Australia committee looking at the workplace, says business and government “need to change the narrative” that automation, robotics and digitisation will eliminate jobs, “because that’s not the case”.
David Cruickshank, 17 July 2017
As organizations navigate technological and societal shifts, corporate boards will have a critical role to play. Diversity of thought—and of people—will be more vital than ever to ensure that boards are considering different perspectives and exploring challenges from every angle.
Heather Stockton, 17 June 2017
What skills are essentially human? It’s a question that many HR professionals never thought they’d need to answer. But with the advent of AI, robotics, sensors, and cognitive computing, that’s what every HR professional should be asking—because the future of work is here.
David Cruickshank, 7 June 2017
On Tuesday, I participated in a panel discussion hosted by the Organisation for Economic Co-operation and Development (OECD) on the rapidly evolving workforce and the role business can play in navigating these changes.
Tim Hanley, 26 April 2017
We are living in an age of disruption. More than 50 years after the formulation of Moore’s law – which holds that computing power doubles on capability every 18 to 24 months – technologies such as artificial intelligence (AI), mobile platforms, sensors, robotics, and social collaboration systems are becoming more pervasive before revolutionizing the way we live, work, and communicate.
Brett Walsh, April 2017
As I prepared for my time in Davos, I spent some time thinking about what the biggest takeaways will be. Clearly, based on the recent buzz over the past year, the future of work and how to navigate it is on many people’s mind. The fact is that we are already living this future and to be successful in the next three to five years we will all have to embrace constant change.
Josh Bersin, 1 March 2017
The world of work is rapidly changing as we deal with new technologies, AI, generational changes, and a more interconnected organization. What are HR’s mandates in this new world? Moreover, how can HR add value in organization design, driving new models of leadership, driving engagement, and improving organizational culture?
Josh Bersin, 21 September 2016
The phrase “Future of Work,” has become a buzz word. (I found 48 million Google hits on the phrase.) There are are suddenly hundreds of conferences, books, and articles on the topic, covering everything from artificial intelligence to robotics to income inequality and contingent labor.