Retail Operations 

Because consumers have many options available — choices in retailers, products, channels, fulfillment, prices — merchants face a stream of moving parts to drive customer loyalty and financial results across their product assortment   Deloitte’s Retail Operations practice encompasses both retail merchandising and retail operations, working with retail executives to: Assess and drive merchandising and planning performance across people, process, and technology, including building capabilities that will drive optimized assortments and inventory Develop, validate, and implement operational excellence strategies across stores and channels, and help retailers map the customer experience from initial contact through post-purchase service