Cloud4M

Deloitte Digital’s Cloud4M, powered by Salesforce, is designed to support the end-to-end customer engagement process, from lead generation to servicing assets in the field. Cloud4M helps clients better understand their customers so that they can connect with them in new ways and orchestrate great experiences from marketing to purchase to service.

Cloud4M is designed with the customer at its heart, making it easier for IT organizations to orchestrate great customer experiences. The design-led implementation approach includes user research that supports the development of relevant personas and user journeys across the experience, including sales, service, partners, and end-customers.