Financial Services

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The financial services industry (FSI) covers banks, insurance companies and investment managers, as well as transaction or message processing companies. FSI is an important, knowledge intensive part of the Belgian economy.


To cope with current trends financial services companies need access to a wide variety of skills in different domains. Delivery channels are changing as the world becomes digital, cyber threats are increasing, available data needs to be leveraged to achieve competitive advantage... And all of this while the regulatory constraints are continuously evolving.


To assist its financial services clients with these kinds of challenges Deloitte provides a seamlessly integrated multidisciplinary practice, across borders when needed.


Regulation continues to pose a major challenge for the financial services industry and its regulators. We are facing a period of unprecedented regulatory change, in terms of the number of new initiatives, their complexity and the interplay between different regulations. Senior management can no longer afford to treat regulation primarily as a matter of compliance: some regulatory developments raise fundamental questions about the economics of the business that go to the heart of the organisation’s strategy.

Working in close relationship with the Deloitte EMEA Centre for Regulatory Strategy, we monitor regulatory developments and provide an expert, objective perspective on opportunities and challenges for clients. We leverage Deloitte’s Risk, Regulatory, Compliance and Strategy services and other relevant areas of expertise to understand, influence and advise on regulatory change, with a particular focus on the strategic business model and aggregate impacts.

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Understanding the new digital reality and the opportunities associated with it, in particular in relation to creating a world class digital customer experience is a challenge, especially in the Financial Services Industry.

Whether B2B, B2C, or B2E, Deloitte Digital starts and finishes with your business goals. Our dedicated digital practitioners work with you to bring digital strategy to life, helping you meet the realities of today… and tomorrow. This isn’t a technology exercise—it’s a business imperative.

Our focus is on digital strategy and mobile and web content management, underpinned by customer experience, digital technology architecture, and analytics and application development expertise.

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Amidst the ever changing economic markets, it’s essential for financial institutions to leverage information in new ways to maintain and grow profits, adjust to an ever-changing regulatory environment, and enhance performance. It takes facts—and lots of them—to really understand what’s happening and why, and to make decisions that will steer your organization in the right direction now, and in the future.

Deloitte Analytics can help. The Financial Services teams offer in-depth analytics knowledge, skills, and services to help financial institutions apply analytics to their critical business issues. Deloitte member firm clients span the financial services industry, and the analytics practitioners have helped organizations in the banking, securities, insurance, investment management, and real estate industries achieve uncommon insights.

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Cyber Security

The digital revolution has enhanced the ability to conduct business but it has also created a complex set of security issues. Assets, once physically protected, are now accessible online. Customer channels are vulnerable to disruption. Criminals have new opportunities for theft and fraud.

Private data, intellectual property, cyber infrastructure, and even military and national security can be compromised by deliberate attacks, inadvertent security lapses, and the vulnerabilities of a relatively immature, unregulated global Internet. Working hand-in-hand with member firm clients, Deloitte helps organizations plan and execute an integrated cyber approach to harness the power of information networks to enhance business operations, increase mission performance, and improve customer support, without compromising security or privacy.

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