Belgian Impact Report
Stories of our impact
One year of SPARK
In short, SPARK is all about talking with people rather than about people. The overall ambition is to focus on quality conversations, future-focused coaching to find the best fit between personal aspirations and business ambitions, and better understanding of our people’s development needs while recognising the impact they are making to help them grow in our firm. All supported by a top notch and simple technology. Having regular, quality conversations is truly becoming part of our Deloitte DNA. Further embedding this new habit is an ongoing journey of innovative blended learning in which every individual has his or her role to play. To help people grow in their role as a Team Member, Team Leader or Coach, we have remodeled the existing Coaching Skill Building trainings for our practitioners to be in line with our SPARK philosophy. To further maximise their impact as Coaches and Team Leaders, managers and above have a variety of recommended SPARK Skill Building sessions available to them to boost their people management and coaching skills. We’re proud of how Deloitters are taking the SPARK philosophy to heart and implementing it in their day-to-day life. We are confident that we on the right track towards further embedding a Coaching culture, thanks to the engagement of all our colleagues! All about SPARK SPARK has been transforming our firm with regular feedback, future-focused coaching, and quality conversations. “By talking with my Coach about what energises me, I will be able to build more on my strengths while still having a focus and direction aligned with the business’ ambitions.” “Talent Reviews are good moments to reflect on purely people matters with the proper level of attention. We make sure that Talent Reviews remain future focused by translating the outcomes of discussions into concrete actions. By looking forward and focusing on development and strengths, we can help people grow.” “Skill building sessions are very important for all Coaches and Team Leaders to attend in order to lead by example. Keeping firm objectives in mind while reflecting and discussing personal goals is important; with SPARK, we’re taking the time to invest enough efforts in Coaching Conversations to guide people in their careers and overall well-being.” “Engaging in SPARK will bring out the best in each individual and benefit our entire organisation.”
In 2019, we announced the launch of the GLOBE programme within Deloitte Belgium, supported by Tom Declercq, Sponsoring Partner GLOBE and Inge Diels, Managing Partner Talent. Our GLOBE objective is to build a network for all our people to feel valued and accepted, whether they identify as LGBT+ or a supporting ally. Currently we have 230 GLOBE members in Deloitte Belgium, and we celebrate Pride because we know that having a diverse workforce will make us more impactful. When people come together and contribute different strengths, views, and backgrounds, we all win. To foster inclusion is one of Deloitte's Shared Values, and we recognise that our diversity represents an enormous opportunity. “Deloitte Belgium is proud to join GLOBE networks across North West Europe and Deloitte Global. Bringing together LGBT+ colleagues and connecting with allies is crucial for a respectful and inclusive workplace.” Belgian Pride Our kick-off initiative for GLOBE was to participate in the Belgian Pride on 18 May 2019. Over 100 enthusiastic Deloitters and their guests proudly walked in the Pride Parade through the streets of Brussels with 80 other delegations. In celebration of LGBT+ community, we wore GLOBE t-shirts especially designed for the occasion. The Deloitte booth at the Pride Village was also a great success, further demonstrating our support to equality. “We want everyone to feel able to be their authentic self at work - to have a voice, be respected, and achieve, regardless of ethnicity, gender, sexuality or any other characteristic.” Antwerp Pride We also participated in the Antwerp Pride in August 2019 with a 16-metre high installation called the Skyfall. More than 500 brave jumpers took the plunge from the top overlooking the Pride terrain! Open@Work As of FY20, GLOBE is proud to work together with Open@Work, a joint network aimed at connecting LGBT+ people across companies. This collaboration further supports our overall goal of building an environment in which all our people feel valued, accepted, and able to be their authentic selves.We look forward to growing our GLOBE network and celebrating with more initiatives to continue making an impact over the coming years.
The Parents@Deloitte approach is about respecting and supporting our people in their personal lives while highlighting the importance of flexibility. Our CEO Piet Vandendriessche and Exco members Inge Diels and Kathleen De Brabander are proud to sponsor the Parents@Deloitte approach and support our professionals in their personal lives, before, and after they become parents. By launching our redesigned approach in February 2019, we further developed our talent strategy to include an extensive user-friendly communications toolkit for parents and parents to be. Supporting documents including administrative checklists, conversation guidelines, and other useful links are available via a dedicated intranet page. The topics are structured by different stages of parental leave for mothers, fathers, co-parents, and adoptive parents. Refining the existing documentation and putting them into a framework with a more personal approach that focuses on the quality and tone of communication, we aim to better support our professionals during key milestones throughout the journey to become Parents@Deloitte. Supportive network In addition to Team Leaders, Coaches, and Talent teams, each Business Unit also has enthusiastic Parents@Deloitte Ambassadors for our parents and soon-to-be parents to ask questions, give comments, or just have a friendly chat!At Deloitte, we continue to invest in fostering a family-friendly environment that empowers working parents to balance career and home. It is our responsibility to create a flexible, caring culture in order to thrive as an irresistible place to work.
With 85 percent active users, there is something for everyone on the online Energise@Deloitte platform that features activity trackers, sports events, a unique ambassador experience, and office challenges. In FY19, more than 1,170 Deloitters participated at least once in Energise events, such as running and cycling races, golf clinics, Spartacus Runs, and more. FY2019 at a glance Ambassadors Our Energise@Deloitte ambassadors undergo seven months of training with Energy Lab coaches in preparation to cycle the Passo dello Stelvio or run the Semi Maratona Giro di Cancano in Italy. This once-in-lifetime experience, which is offered each year to Deloitte professionals, is truly unique. In FY19, 39 ambassadors were selected from the 279 applications received. They all successfully completed their ultimate challenge, not only improving their own health and well-being, but also inspiring others to make positive lifestyle changes. “For me, Energise@Deloitte has been a life-changing experience. Before the programme I didn’t do any sports; by participating, it has really helped me to do sports and change my lifestyle.” In May, to support our ambassadors in their quest to complete their challenge, our Business Units competed against each other in the Milestone Challenge. The aim was to walk, run or cycle to offset any CO2 emissions the ambassadors might incur on their journey to Italy. Deloitte Accountancy gathered 11,000 km together and was the first to reach its goal!
NWE Impact Awards
In 2019, Deloitte Belgium and participating member firms marked the second edition of the NWE Impact Awards. The internal awards programme is all about demonstrating how we put our Purpose into action. The local executive panel of judges selected the top six finalists for our firm and each of the winning projects were nominated in teams. In summary: She Loves to Code is a project which engages women in STEM by broadening career opportunities in the technology sector. Building a sustainable digital infrastructure with a team bringing together the best of their capabilities to deliver excellence for a client in the home furnishing industry.Best Managed Companies is a programme implemented in Belgium, which strengthens our position as the leading trusted advisor in the private market. Digital transformation delivery in the insurance sector with a team leveraging the NWE network to make an impact that matters for a client in the insurance industry.Exceeding audit expectations for a global brewer with a project in which the team built an integrated audit. SPARKing a new performance experience internally and going beyond expectations to make the transition seamless for our talent.The six local winners were invited to a CEO breakfast during which each team presented their project to Piet Vandendriessche. Our CEO asked the teams for their insights about what Purpose means to our organisation. "By putting the spotlight on our people, we encourage them to share their great stories about the impact they make at Deloitte.”
She Loves to Code
Ada Lovelace, the EMAC girls, Grace Hopper and Hedy Lamarr all made history with their coding skills. Now a platform in Brussels is challenging its female coders to do the same. To encourage more women to embrace science, technology, engineering and maths (STEM), Deloitte Belgium teamed up with the non-profit platform 19, which we sponsor through our Impact Foundation programme. Time to take action A subsidiary of 42 in Paris, 19 aims to make digital learning available to all. Alexandra van Hille, Chief of Staff, Technology, at Deloitte Belgium, is one of its main ambassadors. She said, “When the firm started working with 19, we saw an opportunity to increase its gender diversity and, at the same time, encourage more women into tech.” Alexandra had already successfully launched the Women in Tech initiative at Deloitte Belgium and was curious to find out how many women they had at 19. “Out of 130 apprentice programmers, it was eight,” she continues. “I thought ‘that’s a pity, why don’t we do something to get more women to join?’” And She Loves to Code was created. Code breakers 19 hosted its first free She Loves to Code workshop in October 2018 and, following its success, as at July 2019 has already organised nine sessions in total (and counting). The sessions feature an introduction to the platform, hands-on coding (Bash, Shell, C and HTML), plus some shared experiences. Alexandra attends each session with various technology practitioners to talk about what it’s like to work in the industry. She said, “The objective is to demystify technology. We want to illustrate the broad range of career opportunities and break down the barriers that women feel are holding them back.” “I tell them ‘if you are considering a career in tech, talk to people. If you already have a job, infuse your job with tech.’” The women who sign up are often from different cultural backgrounds and speak a range of languages. They are students, expats, entrepreneurs, mothers or those looking to re-skill – the majority have never coded before. Some of our own people, and our competitors, have also attended. “It’s the connections with the other women that make this course so special.” School of thought 400 women have participated in the workshops so far. If attendees enjoy the session they can sign up for a month-long bootcamp. Once they pass this, they get life-long membership to 19 and can go on to learn about subjects like artificial intelligence, cyber security, gaming and infrastructure through peer-to-peer learning. Although the workshops weren’t set up just to recruit new people, it’s started a positive trend in the number of women enrolling at 19. When it opened, only 5% of 19’s coders were women but, since then, this has tripled. The platform’s new goal is to reach 50% in the next three years. “In Belgium there is anxiety over digitalisation. We want to transfer this into passion and new opportunities for everyone,” said Stéphan Salberter, Managing Director of 19. “We set out to develop a workshop format to attract more women to technology. But it’s become more than that – we’ve now created a movement, with other companies and organisations supporting the programme and encouraging more women to consider a career in technology.” “It’s important to stimulate diversity, especially in the fast moving area of technology, to ensure innovative and competitive solutions are created. Women are definitely key contributors to the digital era.”
Did you know? Deloitte Belgium’s corporate responsibility initiatives fall under the Deloitte Foundation, established in 2013. To fulfill its purpose, the Deloitte Foundation brings together a range of social projects in Belgium and abroad. Reaching over 22,800 lives in FY19, the Deloitte Foundation contributed to WorldClass by working closely with organisations and companies who, like us, prioritise entrepreneurship, education, and sustainability: Vlajo and Les Jeunes Entreprises empower students to develop entrepreneurial skills, consequently preparing them for their future professional life through simulation exercises on how to set up and build a company. Deloitte provides feedback on business plans, serves on competition juries, advises the initiative’s management and offers the Deloitte Innovation Award. BrightFuture matches mentors with underprivileged university students. A great example of how we support and encourage a-typical profiles to take their first career steps. School 19 offers free coding courses to youngsters 18 and up with the aim of increasing IT and digital skills and consequently boosting jobs in Belgium. It also encourages women to go Tech via the She Loves To Code initiative. WeLoveBrussels provides education and employment to youngsters living in the lowest socioeconomic neighbourhood in Brussels (Molenbeek). A programme of ‘urban’ workshops and coaching sessions are organised. Code for Cape Town (Digitruck) organises workshops and classes about employability and entrepreneurship in Cape Town. Since 2007 many Deloitte practitioners have volunteered to share their experiences and skills. Fund Isaan accelerates education by offering English classes to teachers and students, which helps to build a stronger community in the region of Isaan, Thailand. StreetwiZe – Mobile school offers workshops and trainings derived from the experiences and learnings of people who live and survive on the streets; the ‘street model’ is consequently applied to corporate life and shared to empower professionals. All profits are used to further develop the Mobile School, an education programme teaching street kids and workers. The above are just some examples of how we contribute to the Global WorldClass programme offering not only financial support but also involving our practitioners through volunteering. What’s next? We will activate our Purpose through a focused approach – creating a culture shift and bringing Purpose into the heart of our business and to the front of our minds. Next to continuing our impact through the Deloitte Foundation, we will embed Purpose even more consciously in our governance, our projects, our internal operations, and our talent experience. In summary, we want to mobilise the entire firm to maximise our impact on our clients, our talent, and society.
FLEET Mobility Manager of the Year 2019 On 10 January, Deloitte Belgium was named FLEET Mobility Manager of the Year 2019 at FLEET magazine’s annual award ceremony. The award recognises the Mobility@Deloitte programme we launched in June 2018, in which 42% of our practitioners made a positive change in mobility by opting for sustainable means of transport best suited for their individual needs. “Companies can and must do their bit for liveable mobility in our country. We are investing in multimodal options, which have a lasting impact because we believe in future-oriented mobility. Ever since Mobility@Deloitte was launched in June last year, 42% of our employees have opted for a positive change in mobility. This award is a fine recognition for the efforts we have made and will continue to make.” Deloitte professionals can choose from different green mobility packages such as public transport, bicycle or electric bike, electric car, car and bike sharing, and carpooling. They can also opt for a combination such as free station parking and a train pass, or a bicycle and a train pass. Thanks to our location near the airport, the Gateway building is very easily accessible via public transport. Bike and ride sharing offerings Taking the bike to work is a great way to stay fit and makes an impact on our sustainability goals. Our professionals in the Antwerp, Gateway, Ghent, Kortrijk, and Leuven offices can borrow shared Deloitte Bromptons and e-bikes for up to five working days. The city bike models are the Deloitte Brompton “one-size-fits-all” VanMoof Smart X and the Deloitte custom city cruiser by Fiets.be. We’re also working on the refurbishment of our bike parking facilities across offices. “Getting to work on two wheels is a green and healthy choice. There are many offerings through Mobility@Deloitte that make cycling to work worthwhile.” Mobility@Deloitte has launched the revised version of the Commuty app, designed for the Deloitte ride sharing experience where Deloitters can find travel partners to commute with to the office, clients or events. We also encourage carpooling and biking to work every Friday throughout the summer. Ride sharing can make a journey more pleasant; it has ecological advantages and it ensures that fewer cars are on the road. It is also a great way to get to know your colleagues better! Smart parking and responsible mileage Deloitte professionals based at the Gateway building use the Get2Work app, which calculates in real time the fastest way to the destination by different modes of transport. Smart parking solutions inspire new ways of working with the aim to enable sustainability. The number of parking days available are based on the Mobility@Deloitte package they choose. The launch of smart parking and responsible mileage aims to help reduce our carbon footprint and ensure less traffic on the roads. To achieve this, our registration tool - the dongle device - registers the kilometres in your car making the distinction between professional and private kilometres. Deloitters can easily keep track of their mileage by accessing an online platform. The initiative aims to encourage our professionals explore alternative transportation for their commute! Forward thinking has always kept us one step ahead, and making an impact through sustainability is high on our agenda.
Actions speak louder than words Three categories of projects ensured that everyone was able to contribute in the way that best suited them: Heart & Hands, doing physical work; Heart & Brain, sharing expertise by giving workshops and teaching; and Heart & Soul, working with people with disabilities. One of the Heart & Hands projects involved helping transform a school for autistic children into a more pleasant and safe environment. Our volunteers spent the day painting classrooms, removing outdated materials, renovating the playground, and playing with the children. In the Heart & Brain category, the Consulting volunteers helped early school leavers and unemployed people at free IT training centres in different cities throughout Belgium prepare for the labour market by sharing crucial job-hunting tips, reviewing CVs, and conducting mock job interviews. This dedicated training made a huge difference for the participants who have lost track of the professional world or have never been part of it. As part of Heart & Soul, the volunteers helped a social restaurant for disadvantaged and isolated elderly people of all nationalities organise an intercultural party. They made a lasting impression by cooking, decorating the venue, organising a fashion show, and connecting with the elderly guests. It truly was an unforgettable day for all! Together we can make a difference At the end of the day, our Consulting volunteers were excited and motivated to have helped these associations take an important step forward in making an impact that matters by helping the people they support. “I am proud that all our people devoted one working day in helping the associations and giving back to the communities that we work and live in. Together we truly can make an impact that matters.”
What does NetTech do? NetTech is an independent family business that has more than 30 years of experience in designing, constructing, and guaranteeing a 24/7 maintenance service for high-speed copper and fiber optic networks. Over the years, we have built and serviced various industries, such as power, oil, gas, telecom, data centres, crop, seeds, and offshore. The key to our success is our qualified engineers and technicians building long-term relationships with our customers. This trust has been awarded with a national security certification, which allows us to work on short notice at nuclear sites, NATO, European institutions, embassies, etc. that ensures we will follow the set out code regarding secrecy, loyalty, and integrity. We deliver first class craftsmanship that enables us to have quality control over the finished projects. Why did you turn to Deloitte for your accounting needs? Our company was growing and we needed a reliable trusted advisor. We wanted to work with an organisation that focused on the needs and requirements of our company. Deloitte was an established name in the market and we knew people who worked with the firm. They were invited to our office to present what they could do for us, and the rest is history. What was it like working with Deloitte? From the start, we really appreciated the strong involvement of the Deloitte team, trying to understand the exact needs of our business. The advice provided has always been well founded and based on our objectives. When NetTech was selected as one of the first users of Digital Accountant, we knew we had acquired the perfect platform for our accounting - and business - needs. What has been the greatest benefit of DA to your business? We work with customers that regard safety and trust as necessary qualities, and are fortunate to be able to rely on DA. The platform is simple to use and constantly evolving, with changes being implemented that provide great benefits. DA really helps us with business development: if we are considering making an investment, we have all the figures in place, and can quickly make a decision. It is also very handy to be able to pull up the latest figures during meetings; the reports can be accessed anytime, anywhere. We have easy access to all reports and can rely on better insights and more qualitative advice from our Deloitte accountant. Moreover, DA is an important source of inspiration for our decisions.
Young Audit Forum
“We want to interact with leadership about our day-to-day reality. It gives us the opportunity to raise some issues and concerns that they are not yet aware of, but also share ideas,” said Laurelie Reyné, Senior Audit Services. “We also delve into our core values, and related topics, but the focus is on the day-to-day job of an auditor,” added Heidi De keersmaecker, Senior Audit Services. The boards are listening Inspired by some of initiatives presented at the Global Young Audit Forum in the Netherlands last summer, gathering together young Audit professionals from different member firms, ideas were presented to the Belgian National Professional Practice Director (NPPD) Marie-Noëlle Godeau, who responded enthusiastically. The first initiative to hold monthly webinars to discuss hot topics was launched in collaboration with the Quality department, with three running from September to December 2018. The Young Audit Forum is invited to present at leadership meetings on a regular basis. “There is definitely a two-way communication between us and leadership in preparing the workshops and roadshows for all professionals. We feel that they are very involved. The YAF first discusses what we think are focus points, based on the experience we have within our audit teams,” explained Liesbeth Eeckhaudt, Senior Audit Services. “The YAF is a very good initiative as we can make our voice heard. It also gives us the opportunity to think about how to increase efficiency in our daily jobs,” added Elisa De Clerck, Senior Audit Services. “The drive to undisputed quality leadership starts from the field. Our Young Audit Forum has delivered great ideas from our day-to-day reality to come up with smart ways to do things better and close the gaps. Seeing the passion of these young auditors gives us a lot of energy.” On the road Our goal was to reach all young Audit professionals by the end of the summer by setting up roadshows to discuss topical issues and to spread the word about the Young Audit Forum, gathering ideas for new initiatives so that the group can expand its scope. The feedback has been overwhelmingly positive. “We also have a mailbox, so people can reach out to us and list their concerns. They're still getting to know us and the mailbox, but they're already using it,” said Liesbeth. “Sometimes it's easier to contact one of us than the partner group or Quality department, and we can direct them to the correct people. We can also communicate the concerns or insights from the group to the leadership so that they have a full picture. The barrier between the two has been removed,” concluded Laurelie.
Helping these social entrepreneurs start up their business has an impact on society by creating employment opportunities for people who have trouble finding work in the regular economy. Providing them jobs will develop their capabilities, increase their independence, and give them a new purpose in life. The project also has an economic impact. Increased revenues and increased employment means more tax income for the government, and less government expenditure on this group. The new companies will become suppliers and customers of other Belgian companies, further contributing to the economy. We have coached 80 social entrepreneurs, of which 65% delivered a business plan. The majority of the entrepreneurs decided to continue with their ideas. Some of them have started their business and have already made a social impact; others are getting ready to start. Most of the ideas the entrepreneurs are tackling include societal challenges such as care for elderly people, food waste, and renewable energy. Social entrepreneurship The coaching consists of group sessions where Deloitte coaches touch upon relevant business topics such as strategy, business model, commercial policy, pricing, and financial planning. There are also individual sessions where the coaches work one-on-one with the entrepreneur to finalise their business plan and help them with any business challenges they might still face. Helping the diverse group of entrepreneurs employ a diverse group of people is in line with Deloitte's Shared Values. Just as we deliver outstanding value to our clients and markets, we are committed to providing the services needed to make these new businesses a success. Building awareness for the social economy In Flanders, this programme is unique. A project like this increases awareness and visibility for the social economy in Belgium, and stimulates the collaboration between the social and regular economies. The focus on social entrepreneurship and the composition of the Deloitte team means that we can really make an impact that matters with a very hands-on project. We have close personal contact with the entrepreneurs, providing practical tools and guidance to help them start up their business. These entrepreneurs are very passionate and the social aspect usually supersedes the profitability goal, which is another inspiring reason to work with them. "As an entrepreneur, sometimes you are overwhelmed by all the things you need to do. Following the course enabled me to take a step back and look at things from a different perspective. My coach helped me with very specific questions and from his experience as a social entrepreneur, he was able to guide and advise me very well.” For example, Blijzaak – a second hand shop with design and vintage pieces – employs people who have difficulties to work in the regular economy. "As an entrepreneur, sometimes you are overwhelmed by all the things you need to do. Following the course enabled me to take a step back and look at things from a different perspective. My coach helped me with very specific questions and from his experience as a social entrepreneur, he was able to guide and advise me very well,” says Anne Vanhove, creator of Blijzaak. The project was finalised in September 2019.
The acquisitions of Medialaan and Independer had increased the group’s reliance for funding on its relationship banks, which made the company consider diversifying its financing sources. Following the thorough assessment of the various alternatives available together with DCA, DPG Media went on to successfully issue its inaugural private bond issuance at the end of June. The structured approach with DCA allowed DPG Media to choose the best financing option fitting their strategy and capital structure, minimising placement costs and execution risk while optimising in parallel the terms and conditions on its core Club Deal Facilities with its banks. “Deloitte provided us with strong support on the transaction. As a result, DPG Media, being a first time issuer, managed to reduce execution risk, reduce overall costs, and carry out a successful issuance at attractive conditions. Moreover, DCA objective and independent expert view on the transaction was much appreciated in the light of good governance.” Successful funding diversification The leading media company was looking to take advantage of the low interest rate environment to attract long-term funding, diversify its funding sources, relieve its banks of the pressure of being the main providers of financing to the group and reinforce its capital structure. Deloitte, the only Big 4 in Belgium to provide debt advisory services in a fully comprehensive manner, assisted the financing team throughout the entire process from the independent expert assessment of the alternatives at the start to the closing of this strategic project end of June. Following analysis of the proposals, the EU PP (Euro Private Placement) was selected as the most appropriate funding alternative and four banks were appointed to issue the bond to institutional investors. This resulted at the end of June in the successful issuance of DPG Media inaugural EUR 150m 7Y private placement with an attractive coupon of 2.15%. The issuance was significantly oversubscribed allowing DPG Media to increase the size of the bond from the initial target of EUR 100m. “DCA helped us diversify and optimise our financing structure which is now ready to meet our future growth ambitions.” Optimising the wider financing structure In parallel with the bond issuance, DCA was also instrumental in assisting DPG Media to further optimise the terms and conditions of its Club Deal credit facilities with its relationship banks, making it fit to accommodate the further growth ambitions of the group. "DCA is part of the Deloitte end-to-end mergers and acquisitions (M&A) approach that integrates transaction due diligence, business valuation, corporate finance advisory, and M&A value creation services."
Laga launches the EU Centre of Expertise
When Wim Vandenberghe and Hendrik Viaene joined Laga as partners in September 2018, they further streamlined the approach to competition law, state aid, and regulatory law. In order to stay competitive and innovative, Laga created the Centre of Expertise in European Competition and Regulatory law. “Our main competitors are developing pan-European offerings, so we must do the same,” say Hendrik Viaene, Laga partner. “Our clients expect an integrated, cross-border European solution for EU law meaning we need to come across as one large firm, operating under a single brand.” After identifying people in the different offices and inviting them to a launch event at Gateway in December 2018, we composed a pan-European Management Team that has members from our offices in Belgium, Spain, Poland, Romania, and Germany. “Our clients expect an integrated, cross-border European solution for EU law meaning we need to come across as one large firm, operating under a single brand.” Helping clients navigate uncertainty Organisations are subject to an ever-growing set of regulations, putting them under immense pressure to achieve regulatory compliance. That’s our cue. As part of our executive Competition Audit Readiness (e-CAR) offering, we help clients in the areas of cartels, distribution agreements, commercial conditions, rebates, state aid and taxation, mergers and acquisitions (M&A), regulatory counsel, product compliance, market access, and government investigations and enforcement. Many sectors such as life sciences and energy are embracing true transformation. With this change comes a shifting regulatory landscape. Combining industry knowledge and a multidisciplinary service, we empower clients to meet their local responsibilities and thrive in the European marketplace. With growing concerns over competition law infringements and the hefty fines that come with it, companies must carry out competition compliance audits. We work side-by-side with clients setting up compliance programmes, conducting competition compliance checks and remedying issues. We develop and recommend regulatory pathways that not only meet regulators’ approval but also deliver competitive products and services in order to facilitate market access and expansion. We also engage with regulators (European Commission, national competition authorities, and sector and industry regulators) in relation to investigations, enforcement action, and non-compliance cases. An eye to the future Becoming one of the leading competition and regulatory law practices in the European Union is our top priority; our competitors are mainly US and UK corporate and competition law powerhouses. “With our in-depth industry approach, global reach, the power of the Deloitte brand, and valuable board-level introductions, we’re determined to develop a practice that will rival the industry best,” concludes Wim Vandenberghe, Laga partner. “With our in-depth industry approach, global reach, the power of the Deloitte brand, and valuable board-level introductions, we’re determined to develop a practice that will rival the industry best.”
Antwerp University Hospital
Digital transformation brings many improvements to patients and the healthcare industry. Primarily driven by greater data connectivity, interoperable and open but secure platforms allow for increased patient engagement across the industry. However, increased pressure to keep healthcare spending and social security mechanisms affordable for all patients triggers hospitals to focus on the right care, efficient treatments with better outcomes, and lean processes. “Today’s business climate is characterised by disruption and volatility. At Deloitte, we help businesses gain a new view of risk—seeing risk management as a vital performance lever, revealing untapped opportunities to create competitive advantage.” Together with a group of leading hospitals in Belgium including the Universitair Ziekenhuis Antwerpen (UZA), Deloitte discussed today’s challenges and the current decision models and practices within the hospital environment, also sharing best practices and industry insights. Our model for integrated risk management allows hospital management as well as care teams to make sound decisions in their efforts to balance cost efficiency with quality and compliance. The key drivers are well-thought risk evaluations and management decisions that facilitate the discussion not only in the management team but also in the board. “We developed a risk management model that combines risk-based principles to improve process quality, increase the overall performance of hospital activities, and push innovation as a catalyst for quality of care – each one allowing for more efficient management decisions.” This initiative has been the trigger for several hospitals to set-up their very own internal working groups, in which they discuss risks and challenges but more importantly, how to manage and come to conclusions. “Within UZA I expect integrated risk management to become an important driver in better identifying and also integrating different improvement initiatives,” says Ilse Schepens, Audit Manager from Antwerp University Hospital. With an industry where risk management focused traditionally on compliance, Deloitte has opened the debate to use risk management as an answer to prepare ourselves for the future. “Within UZA I expect integrated risk management to become an important driver in better identifying and also integrating different improvement initiatives.”
Wanty Group is above all a family company benefiting from a private Walloon shareholding. A key element of its philosophy is to focus on in-house expertise, thus limiting the use of outsourcing.Thanks to its presence in the regional economic environment and to its multidisciplinary offer, Deloitte won the request for proposal issued by the group.Deloitte advised Wanty Group on different aspects of the Ronveaux project, from due diligence (accounting, fiscal, legal, and human resources) to the closing, including the financial structuring of the acquisition. Deloitte's teams accompanied and advised Wanty Group throughout the recovery process.Following the successful collaboration between the two parties, other assignments in tax support and real estate consulting followed. Deloitte also organised training sessions for the Wanty Group accounting department on the latest legislative changes. “The collaboration between Wanty Group and Deloitte was very human. We had the same approach: responsive, complementary, frank, and pragmatic. We particularly appreciated the competence and the availability of the Deloitte team.”
In today’s times of cutting-edge technology, automation, and digitalisation, we realise the need to re-think our corporate tax compliance processes completely. Our core Compliance and Reporting team set to work We first defined our goals and key stakeholders. Of course, our clients are at the heart of our corporate tax compliance services. They rely on us to help them fulfil their compliance requirements with state-of-the-art technology and an efficiently managed process. We therefore revised our internal processes in order to work out the kinks and be as efficient as possible. We also thought carefully about what data is really impactful to our clients, and created a standardised, branded, insightful tax return deliverable, which is easy to read and understand – including for those recipients who may not be proficient in Belgian corporate income tax regulation. We were also keen on optimising the experience for our people by taking away manual, repetitive tasks. We needed a technology-fueled, intuitive tool to prepare tax returns and generate our client deliverables. After careful deliberation, considering internal development as well as scanning the market, we decided to work with Silverfin, a young innovative company. Already having worked together with our Deloitte Accountancy colleagues, this innovative, forward-thinking firm further enabled Deloitte Tax and Legal to customise a corporate tax compliance engine that completely met our requirements – much more than any off-the-shelf tool could do. Finally, conscious of client requests to collaborate with us in a digital manner, we brought the entire corporate tax compliance process online. Our Digital Tax Advisor platform does it all: exchanging data, questions and answers, easy access to documents shared between the clients and us, and tracking due dates. "The collaboration we have with Deloitte is one full of entrepreneurship. We're very excited to participate in the digital transformation journey." The impact of our corporate tax compliance transformation can be summarised with the three R’s: Risk managementBy incorporating pre-approved calculation modules and templates into the tool, we make sure everybody is using the correct, most up-to-date standards.RetentionOur core GCR team has been given the chance to be truly creative and innovative, resulting in a team that is happy to be with Deloitte. Also by taking away the repetitive, manual tasks from our people, they enjoy their job much more.ReputationWe received heart-warming reactions from clients on our process and deliverables. The professional branded deliverables and communication platform clearly inspire trust and commitment.It’s exciting to see how our process is transforming thanks to technology and innovation. We have come a long way from filling out tax returns by hand! “As like many other companies, Deloitte is going through a digital transformation and the Silverfin story is a perfect example of how our clients and our talent benefit from our efforts in this area.”
Future of Mobility
In May 2019, Deloitte Belgium hosted its first Future of Mobility event and launched the “New Deal for Mobility in Belgium” report, engaging 97 executives from across the mobility landscape. The report outlines the major trends that are transforming mobility; electrification of vehicles, the rise of Mobility as a Service (MaaS), and even connected and autonomous technologies are shaping the future. Private and public players are redefining the mobility ecosystem to meet the demands of today and tomorrow. “The high level of car use in Belgium is not surprising: Belgians consider the car as the most reliable, safest and easiest means of transport, according to Deloitte's Global Automotive Consumer Survey 2019. Furthermore, 43% of Belgians think that the most important aspect of mobility is to arrive at their destination as quickly as possible. Cost (20%) and safety (18%) are considered less important.”
Insurance of the Future
For the last few years, Deloitte has extensively helped the insurance sector adapt to its new global reality. With the Insurance of the Future initiative – in Europe and in Belgium – we share our extensive industry expertise with CEOs from the five largest insurance companies in Belgium and CEOs from three closely related sectors (mobility, health, and smart cities) to form the insights in the report. The Insurance of the Future campaign put the leaders of Belgium’s top insurers in the spotlight, gaining widespread visibility for the report and strengthening Deloitte’s leading position in the financial services industry in Belgium. We developed a relationship with Trends and Trends-Tendances – the two most important business and financial services magazines in Belgium’s two languages. We generated conversations that led to 19 pages of quality editorial coverage. “This is an exciting time for the sector, with many opportunities to gain importance for their customers and have more frequent contacts with them. Insurers need to step up or risk getting left behind.”
Brexit Readiness Centre
Deloitte’s Brexit Readiness Centre was launched at the November 2018 conference; it allows businesses to stay up to date with the latest developments, register for the latest webinars, and consult Deloitte’s Brexit readiness solutions for the key impact areas. Following the conference, we hosted a series of webinars and seminars to keep businesses in tune. In addition, both Deloitte and Laga regularly release Brexit Readiness Updates, covering the latest political, industrial, and economic developments. Deloitte and Laga have enlisted a multidisciplinary team of specialists, helping businesses address issues and explore opportunities triggered by Brexit in a wide range of areas such as supply chain, customs & global trade, VAT, mobility & workforce, contractual aspects, business location, risk management, and public funding.
At Deloitte, we believe that harnessing innovation by supporting entrepreneurship is a critical factor for the survival of the Belgian economy. In today’s volatile global marketplace, innovation is central to economic growth and business competitiveness. Entrepreneurs create jobs and start-ups help feed the economy. “All of these programmes support our commitment to celebrate, encourage, and grow entrepreneurship in Belgium. They work separately and together to foster innovation, support entrepreneurial success, and stimulate the Belgian economy.” Empowering scale- and start-ups The Deloitte Technology Fast 50 competition puts fast-growing technology companies in the picture. Given their significant role as drivers of future growth, these companies deserve the special recognition and support the programme provides. The Deloitte Booster Programme was launched to help scale-ups shape their strategy and business model, expand their network, and validate their technology in the market. Through the Booster Programme, selected scale-ups benefit from 50 days of free Deloitte support, mentoring by Deloitte executives, and access to the extended Deloitte network. Deloitte collaborates with the Vlerick Business School on the Rising Star Monitor and Entrepreneurship 2.0. The annual Rising Star Monitor Study, one of the first initiatives delivering scientific research into fast-growing companies, provides insight into the trends and challenges for young Belgian companies with growth potential. Entrepreneurship 2.0 ensures the C-suite of scale-ups get the training they need and aims to be a community knowledge exchange for entrepreneurs who are in the midst of tackling important scaling challenges with their ventures. These initiatives, which work together, enable Deloitte to support the startup ecosystem, and empower Belgian scale- and start-up companies to achieve their potential.
Best Managed Companies
Twelve Belgian private companies recognised for their leadership For the second edition on 3 May 2019, the six-member jury led by Françoise Chombar, CEO and CO-founder of Melexis, recognised five new private companies for their clear strategy, extensive expertise, drive, and outstanding financial performance: Golazo, Easyfairs, Exki, Soudal and Thomas & Piron now proudly bear the quality label of Best Managed Companies. The seven laureates of the 2018 edition also reconfirmed their titles with this prestigious award: CE+T, EASI, E.D.&A., LVD Company, Protime, Vanbreda Risk & Benefits, and Vandersanden Group. “With the Best Managed Companies jury, we brought together six hands-on experts from various sectors who are firmly grounded in reality and have a broad view of what makes a private company successful. The laureates recognise the importance of investing in innovation, they show exceptional leadership, and they’re driven to stimulate growth. This puts them a step ahead of the competition.” Celebrating team performance Nearly 200 private business leaders and management team members attended the afternoon convention where they were challenged and inspired by the esteemed keynote speakers. Shane McLeod, Dirk Brossé, and Ronnie Leten shared their insights into what it takes to build a great team by providing three different, invaluable perspectives. Furthermore, the attendees had the opportunity to network with like-minded organisations, including today’s and tomorrow’s Best Managed Companies. After the convention, the 12 laureates were celebrated during the Gala Ceremony, with fine dining and top entertainment. For more information about Best Managed Companies, visit www.bestmanaged.be.