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Insurance of the Future
What will it look like in 2025?
- The Belgian insurance market is mature with limited organic growth potential in core insurance. Scale, growth, and differentiation are on everyone’s agenda. Digital will fundamentally influence the sector, yet the depth of the impact, the level of disruption, and the timing remain unclear. While traditional strategic imperatives remain very valid, two new dimensions will shape the future: the ability to offer a frictionless end-to-end customer experience, and the level of openness and connectivity to other sectors.
For the last few years, Deloitte has extensively helped the insurance sector adapt to its new global reality. With the Insurance of the Future initiative – in Europe and in Belgium – we share our extensive industry expertise with CEOs from the five largest insurance companies in Belgium and CEOs from three closely related sectors (mobility, health, and smart cities) to form the insights in the report.
The Insurance of the Future campaign put the leaders of Belgium’s top insurers in the spotlight, gaining widespread visibility for the report and strengthening Deloitte’s leading position in the financial services industry in Belgium. We developed a relationship with Trends and Trends-Tendances – the two most important business and financial services magazines in Belgium’s two languages. We generated conversations that led to 19 pages of quality editorial coverage.
“This is an exciting time for the sector, with many opportunities to gain importance for their customers and have more frequent contacts with them. Insurers need to step up or risk getting left behind.”
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