Belgian Impact Report

4 min read

Fulfilling our purpose through client work

Improving the recycling of packaging materials

The challenges the world is facing in terms of reducing waste production and recycling are enormous. Our client, an organisation in charge of the Extended Producer Responsibility for industrial packaging in Belgium, wants to effectively turn this trajectory around by helping to reduce waste and lessen humans’ environmental footprint. Its aim is to promote selective waste collection and increase recycling rates, supporting the goal of a sustainable, circular economy for packaging materials. With a current recycling rate of 90 percent, our client captures data flows of more than 8,000 companies, bringing four million tonnes of industrial packaging to the market, collected and sorted by 160 waste collectors across 180,000 collection points.

Circulating information is one of the key ambitions of this client. In order to facilitate this objective, the Deloitte team created an interactive platform that allows waste collectors to benchmark their activities and identify opportunities for selective waste collection at their existing clients. Selective waste collection can also be measured according to geography, industry and material type. By augmenting this organisation’s data with third-party business data, the site identifies opportunities for further selective waste collection. At the end of the day, these insights allow our client and its ecosystem to identify new opportunities for selective waste collection and recycling, contributing to a more sustainable future. With our multidisciplinary capabilities, Deloitte is the perfect partner for this organisation to reach their strategic ambitions.

Accelerating plasma research to fight COVID-19

As scientists and experts around the world rush to discover a vaccine to protect against COVID-19, our practitioners have worked tirelessly to provide digital support to the European Union by developing an EU-wide database that tracks convalescent plasma donations and transfusions.

With studies being conducted to determine if convalescent plasma from recovered COVID-19 patients can help those currently ill with the virus, our clients asked us to build a platform that considers the entire donation model. Everything, from pertinent details of those who donate their plasma (like sex and age) through the clinical trials stage and beyond, all while respecting GDPR and other privacy regulations by anonymising the data.

More than 2,000 plasma donors have already registered in France, and the numbers will only go up as more people recover from the virus. As our Cloud Engineering team continues to scale up the database to support the entire donation chain, the impact of their work on our community is already evident. While in the middle of a crisis, Deloitte managed to rapidly create a solution that unites Europe in its battle against the virus. The fact that we can accelerate this research across borders is a testament to the hard work of our people fulfilling our Purpose to make an impact on our society.

"We contribute to society, building confidence, upholding the integrity of organisations and supporting our communities. These Purpose-led behaviours are guided by our network’s shared values— lead the way, serve with integrity, take care of each other, foster inclusion, collaborate for measurable impact."

Hilde Van de Velde, Chief Purpose Officer

Appinest leads to happiness for social housing residents

Good communication is of the essence in all aspects of life, but for people who live in social housing, it can make all the difference in the world. Appinest, an app created by Deloitte Consulting’s Brussels Digital Studio as part of the digital innovation strategy developed for its client, will not only simplify the lives of tenants, but also help strengthen their community.

Developed by Deloitte for and with the end user in mind, the social housing tenants, Appinest uses input collected during interviews to define issues and create a concept and app. To ensure that it truly met their needs, tenants were invited to test the prototype, which was adapted and improved according to their feedback.

With 87 percent owning a smartphone and a touch-table kiosk at the reception for the 13 percent who don’t, the user-friendly app will enable the tenants to communicate more efficiently. They can use it to report any issues in the building, consult the latest community news and FAQ, check their balance and pay their rent, contact social workers, and more. Plus, they can communicate with their neighbours by posting announcements to offer or ask for help, exchange goods, plan events, etc. In other words, help strengthen their community.

Launched in September 2020, tenants won’t be the only ones to benefit from the modular, scalable app that can be adapted to every housing company. It will consolidate tenant information and promote a positive sense of community, which is great for regional and national administrative centres. Housing companies can offer better services thanks to information from tenants, and their employees no longer have to deal with as many counter and phone inquiries as technical support requests are managed via the app. The best part is that they’ll gain meaningful insights thanks to the use of analytics which will certainly contribute to creating a strong, vibrant community.

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