"We face many challenges today as patient expectations, the competition, and the healthcare ecosystem are evolving faster and faster. With SAP S/4HANA we have a solid foundation to continue the development of our activities in a more competitive environment.”
Jean Maggiordomo, Marketing and Transformation Director, Multipharma

A successful collaboration

With the go-live of SAP S/4HANA in October 2020, Deloitte helped Multipharma achieve end-to-end supply chain visibility. This was a critical step for the organisation to settle technical debt, close functional gaps, and introduce a solid platform to be able to face challenges in terms of process efficiency, commercial approach, and digitalisation.

Making an impact with Multipharma

Deloitte organised workshops to discuss its preconfigured solution in SAP S/4HANA with Multipharma, and together develop a list of Multipharma-specific processes that were subsequently included in its roadmap. Thanks to the expertise and dedication of the Deloitte team, the close collaboration with Multipharma, and the fast decision-making supported by the Multipharma leadership team, the roadmap was realised in 30 sprints. 

Multipharma now has end-to-end supply chain visibility and a solid backbone for the majority of its back-office activities, from master data management to invoicing processes. The SAP S/4HANA implementation supports its omni-channel strategy, which Multipharma is convinced is an important pillar for the future of the company.

“The implementation of SAP S/4HANA enables Multipharma to better serve its patients, who deserve to have access to health products and medicines at their pharmacy, retirement home, and—in the future—delivered directly to their home.”
Geert Crauwels, Consulting Partner

Deloitte - Multipharma