Life at Deloitte

I made it happen

Louise Vander Linden: Digital Public Services for the EU

Ideas that excite, inspire and spark change. People who are disciplined, passionate and confident. We’ve got it all. ‘I made it happen’ celebrates those who have made an impact on our innovation projects. Below you will find a personal account from Louise Vander Linden who is innovating by doing.

I am passionate about new technologies and digital transformation. Combining the two to improve the cross-border experience for European citizens was amazing.

What impact did you have?

The objective was to experiment with crowdsourcing as an alternative delivery model for Consulting and ensure our client, a European institution, reaped the benefits.
I am passionate about new technologies and digital transformation. Combining the two to improve the cross border experience for European citizens was amazing.
Together with Nicolas Rolis, we conceptualised and developed a challenge to leverage the power of an international creative crowd. The mission was to come up with new ideas in order to improve cross-border experience of European citizens by leveraging digital tools.

What have been the challenges?

It was exciting, yet challenging, to help a European Institution design the European citizen experience of tomorrow. We had to imagine, conceptualise, design and implement new user experiences using digital technologies that will improve the cross boarder experience for the citizens of Europe.

What has been the highlight so far?

Getting the chance to experiment with a brand new, innovative delivery model was a great experience. And we discovered the power of the crowd can have a positive impact on some types of work.

What have you learned?

Crowdsourcing can be a great way to get creative or technical work/content done quickly and in a very diversified way. When treated carefully it can be an innovative delivery channel. However, it doesn’t suit all kinds of projects. Crowdsourcing can mainly be used for ideation, design and development.

Let’s connect!

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