Crisis management

Unforeseen advantage

When a crisis strikes, the greatest damage to an organization is often the result of poor management of the crisis rather than the crisis itself. The Deloitte Center for Crisis Management leverages the full breadth of Deloitte’s capabilities to help clients successfully prepare for, respond to, and recover from natural and manmade disasters.

Five lessons about crisis management for C-Suite executives

  1. Don’t wait until a crisis hits to get ready. Monitoring, preparation, and rehearsal are the most effective ways to get ready for a crisis event. Organizations that can plan and rehearse potential crisis scenarios should be better positioned to respond effectively when a crisis actually hits. 
  2. Every decision during a major crisis can affect stakeholder value. Reputational risks destroy value more quickly than operational risks. 
  3. Response times should be in minutes, not hours or days. Teams on the ground need to take control, lead with flexibility, make decisions with less-than-perfect information, communicate well internally and externally, and inspire confidence. This often requires outside-the-box thinking and innovation. 
  4. You can emerge stronger. Almost every crisis creates opportunities for companies to rebound. Those opportunities will surface only if you’re looking for them.
  5. When a crisis seems like it’s over, it’s not. The work goes on long after you breathe a sigh of relief. The way you capture and manage data, log decisions, manage finances, handle insurance claims, and meet legal requirements on the road back to normal can determine how strong you recover.

Crisis management in action: readiness, response, recovery - and a stronger future

Deloitte’s comprehensive service offerings help your organisation navigate the lifecycle of a crisis: readiness, response, and recovery.

Crisis simulation

Simulations are an effective way to know if your “model” will work when crisis strikes. During a crisis simulation, Deloitte stress-tests crisis response plans in a simulated environment to evaluate crisis preparedness. An immersive experience helps identify potential gaps in an organisation’s overall crisis readiness.

Real-time response

Rapid-action teams with demonstrated experience with the relevant sectors and event types are deployed, all operating under a Crisis Management Office. This structured approach drawing on a global network of specialists provides Deloitte clients with tailored support within 24 hours of any event.

24/7 monitoring

A 24/7 monitoring capability is necessary to track all the relevant sources of data for potential business disruptions and to follow post-crisis developments. Deloitte’s proprietary solution allows companies to constantly track and monitor sources of internal and external data to provide real-time situational awareness and identify leading indicators for potential crises.

Crisis communications

Communication during the time of crisis is critically important to not only manage the inflow and outflow of pertinent details to all stakeholders but to also control your message and to protect your organisation’s reputation. Deloitte works with clients to help them navigate critical messages across social and traditional media channels to inform stakeholders while pre-empting reputational threats.

Crisis management in action

Crisis simulation: Putting readiness to the test

Many organisations devote substantial time and resources to risk management. But there’s a place where the predictable gives way to the unpredictable—and a risk, or combination of risks, turn into a crisis.

Through the Center for Crisis Management, Deloitte member firms help organisations identify potential crises and prepare leadership, through advanced immersive training techniques, to manage a crisis.

Find out how Crisis Simulation can bring insight into your organisation’s readiness.


Crisis simulation - Putting readiness to the test

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Johan Van Grieken

Johan Van Grieken

Partner, Risk Advisory

Johan is leading the IT Risk Consulting team in Belgium. He has specialised in the risks of governance, continuity, quality and sourcing. He leads consulting and assurance missions, helping clients to... More

Koen Magnus

Koen Magnus

Director, Risk Advisory

As Director within Risk Advisory, Koen is leading assignments related to business continuity and crisis management since 2008 in different sectors (infrastructure managers, government, telecom, manufa... More