Automation with intelligence
Pursuing organisation-wide reimagination
In our automation survey, executives speak about the role of cloud, automation-as-a-service and the impact of COVID-19 on the progress made. Obstacles to adoption center around Process Fragmentation, IT-readiness, vision and ethics.
The Next-Gen Contact Centre, enabled by a Cognitive Experience
Deliver growth and efficiency
Contact centres must deliver a consistent omni-channel experience to excel and meet the growing expectations of customers. In this POV, Deloitte Belgium shares how you can optmise your contact centre, leveraging cloud and innovative technologies.