Digital Banking Maturity 2020
Belgium ranks third in digital banking services
Digital Banking Maturity 2020 is the 4th edition of largest global benchmarking of digital retail banking channels, answering what leaders are doing to win in the digitalization race. It is providing a comprehensive outside-in ‘mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments.
Global Marketing Trends 2021
Find your focus
In this year’s Global Marketing Trends, we take a closer look at how global consumers and companies are navigating current conditions. Unprecedented change has shifted seven distinct global marketing trends for 2021 including: Purpose, Agility, Human Experience, Trust, Participation, Fusion, and Talent
The Next-Gen Contact Centre, enabled by a Cognitive Experience
Deliver growth and efficiency
Contact centres must deliver a consistent omni-channel experience to excel and meet the growing expectations of customers. In this POV, Deloitte Belgium shares how you can optmise your contact centre, leveraging cloud and innovative technologies.