Digital Consumer Trends 2021 | Theme 3
Fake news fever
Highlights
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83% of Belgians surveyed mid-2021 considered fake news to be a big problem today.
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TV is still the most preferred source of news (39%), followed by news websites and print (25%).
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13% of 18-24 year-olds considers the news on social media trustworthy, compared to an average of 8% across all age groups.
With current technology, fake news can disseminate globally within minutes, powered by one-click sharing. The ability to spot what is real and what is faked varies. People who unwittingly get caught out by a falsified image or report may become more cynical about all news sources as a result.
The pandemic played a role in changing the way people access the news and also reinforced the need for qualitative information. Today, 14% of Belgians have a paid subscription to a news services. Unsurprisingly, almost everyone (83%) we surveyed in Belgium in mid-2021 considered fake news to be a big problem today, with a mere 4% disagreeing.
TV is still the most preferred source of news (39%), followed by news websites and print (25%).
Trust in traditional media is highest among the older age groups at 70% of 65-75 year-olds compared to 53% of 18-24 year-olds.
About one in five respondents lists social media as their preferred source for news. The popularity however doubles among 18 to 24-year-olds. In that age group, 13% of the respondents also considers the news on social media trustworthy, compared to an average of 8% across all age groups.
Those who use social media as their most preferred source of news are more likely to believe conspiracy theories and mistruths. For example, 31% believe that wearing a mask is bad for your health. This is significantly lower (15%) among those who use the TV as their most preferred source of news. The majority of respondents (57%) believe social media can be used to influence elections.
Further reading

Smart’s the word
While the smartphone was already the preferred device for many media and entertainment activities, it’s now taking over for online shopping and playing games. Are there no limits to its reign?

Digital fun and games
Subscription video-on-demand, music streaming, and gaming reached new heights in 2020, but so did churn. It remains to be seen whether this remarkable growth continues.

The privacy paradox
We’re more aware of the use of our personal data, yet most of us remain unconcerned. The majority even prefer or don’t mind tailored ads. Will this willingness to share our personal data persist?
Contacts

Vincent Fosty
Technology, Media and Telecommunications Industry Lead, Deloitte Belgium
+32 2 749 56 56

Vincent Debusschere
Technology, Media and Telecommunications Consulting Partner, Deloitte Belgium
+32 2 301 84 03

Vincent Pirard
Senior Manager in Media and Telecommunications, Deloitte Belgium
+32 2 301 82 46