Mobile Consumer Survey 2019 – Theme 1
Never enough accessories
Highlights
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Cable chargers, phone cases and wired earphones are the most popular smartphone accessories. Less popular are charging cases and wireless earphones.
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Younger age groups own an average of 8 accessories; 65-75 year-olds have 4.
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Younger age groups are more intensive smartphone users and have a higher propensity to own power banks.
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iPhone owners are more likely to most categories of accessory. However, Android owners are more likely to own memory cards, with more than half of Android owners purchasing these separately.
With smartphone ownership expected to plateau in the coming years, and people buying phones less frequently, the focus is shifting towards the smartphone ecosystem. Vendors are increasingly motivated to drive sales of smartphone accessories.
Product innovation has been the key driver of demand in recent times and is likely to continue generating demand in the coming years. The expansion of product lines for enhancing the user experience with earphones, turbochargers, power banks, etc. will accelerate the market growth over the next few years.
Thanks to technological advancements, the growing demand for wireless mobile accessories such as Bluetooth headsets and wireless chargers, among other, is one of the crucial trends that is driving the market of mobile accessories.
iPhone owners are more likely to buy most categories of accessories, which is not directly related to wealth but more to willingness to spend.
Belgians own multiple accessories for multiple environments, with an average of 5.8 devices per person. The majority of accessories are used on the move, with power banks, headphones and cases being used. At home phone stands and wireless chargers are most popular, whilst wireless headphones are likely to be used for sports and noise cancellation headsets at work.
Younger age groups are more intensive smartphone users. They watch, play and listen on the move and thus have a higher propensity to own headphones and power banks. Older age groups may listen to music on speakers.
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Introduction
Laptop and tablet adoption has hit a plateau. Smartphone penetration is at 88 percent.

Wearables are on the rise
Wearables show the highest growth. In 2019, wearable ownership is at 22 percent.

Content is king
Belgians’ favourite smartphone activities are reading the news, watching videos and shopping.

Mobile gaming is getting mainstream
Half of all smartphone owners play games on their smartphone, 30 percent while commuting.
Contacts

Vincent Fosty
Technology, Media and Telecommunications Industry Leader, Deloitte Belgium
+32 2 749 56 56

Vincent Debusschere
Technology Leader, Deloitte Belgium
+32 2 301 84 03

Vincent Pirard
Manager in Media and Telecommunication, Deloitte Belgium
+32 2 301 82 46