Mobile Consumer Survey 2019 – Theme 3
Content is king
Highlights
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More than 1/3 of people read the news everyday, over 1/5 watch short videos or live posts making these the two most popular media-related activities that people do on a smartphone, closely followed by watching videos on IM.
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Mobile phone is the preferred device for most activities, except TV viewing and online searches, shopping and purchasing.
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The phone is consolidating its position as the favoured device for a wide range of applications. Older users may remain loyal to laptops.
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Over one third of respondents have access to video on demand services followed by 27% who have access to music subscriptions; among all types of subscription services, video streaming is the most widely used on smartphones
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Facebook remains the most popular communications platform across all age groups.
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63% of people purchased some-kind of product or service using their smartphone; clothing, footwear and accessories is the most popular category.
Whether it’s streamed, downloaded, native or web-based, we’re all constantly watching, reading, listening to or playing content on our phones – and our consumption continues to rise.
More than one third of Belgians read the news every day, and more than one fifth watch short videos or live posts, making these the two most popular media-related activities that people do on a smartphone, closely followed by watching videos on instant messaging networks. Compared to last year, watching short videos on a daily basis has increased by five percentage points.
The phone is consolidating its position as the favoured device for a wide range of applications. Compared to last year, the phone has been the favourite device for even more people in the 45-54 and 55-64 age categories. Online search and video calls make the largest progress.
What is your preferred device for different activities?
Facebook remains the most popular communications platform across all age groups at 64 percent daily usage, followed by Instagram and Snapchat. To allow for this increased media consumption, telcos are launching unlimited mobile data bundles.
In 2019, 63 percent of smartphone users purchased some kind of product or service using their smartphone. 45 percent of respondents bought clothing, footwear and accessories, followed closely by events at 44 percent. Smartphone accessories and holidays & travel close the top 3 with 43 percent purchasing it.
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Introduction
Laptop and tablet adoption has hit a plateau. Smartphone penetration is at 88 percent.

Never enough accessories
With an average of 5.8 devices, Belgians own multiple accessories for multiple environments.

Wearables are on the rise
Wearables show the highest growth. In 2019, wearable ownership is at 22 percent.

Mobile gaming is getting mainstream
Half of all smartphone owners play games on their smartphone, 30 percent while commuting.
Contacts

Vincent Fosty
Technology, Media and Telecommunications Industry Leader, Deloitte Belgium
+32 2 749 56 56

Vincent Debusschere
Technology Leader, Deloitte Belgium
+32 2 301 84 03

Vincent Pirard
Manager in Media and Telecommunication, Deloitte Belgium
+32 2 301 82 46