Deloitte Insights

The robots are waiting

Are you ready to reap the benefits?

The value of work done by robots is proven, and confidence in robotics has grown significantly over the last year. The benefits of automation are now better understood with demonstrable and measurable results, and the value of automation lies in its ability to achieve benefits from augmenting as well as replacing human effort. However, despite all of this organisations are still struggling to scale robotic process automation, rising by only 1% to 4% in the last 12 months.

Building on our findings from previous years, the fourth edition of Deloitte’s Global Robotics Report, will explore why we believe organisations are still not managing to scale, and provide insights on how we believe organisations can overcome the common barriers to scale.

Overview

The benefits of automation are now better understood with demonstrable and measurable results. The value of automation includes benefits from augmenting, as well as replacing human effort. It has been proven to improve productivity, increase revenue, avoid costs, reduce risk and improve the experience of both customers and employees.

Yet despite the increase in support, our insights show that organisations are struggling to scale RPA as anticipated.

Key findings

  • 67% of organisations have begun implementing a strategy for robotic process automation (RPA), up from 49% in 2017.
  • 95% of organisations using RPA say the technology has improved productivity, and improving productivity has overtaken cost reduction as the leading motivation for automation.
  • All key stakeholders are supportive of RPA strategies with significant year-on-year improvement.
  • Despite the uptick in support, organisations are struggling to scale RPA as anticipated. Just 4% of organisations are now operating more than 50 robots, a negligible increase from 3% in 2017.
  • Respondents cited process fragmentation as the main barrier to achieving scale (32%), followed by lack of a clear RPA vision (17%) and lack of IT readiness (17%).
Did you find this useful?