Customer Engagement and Commerce (CEC)

Today's customers are digitally empowered and in control. They expect to engage a company or brand on their own terms, using different channels or platforms and getting contextually relevant and consistent information regardless of how they choose to interact. It is therefore more important than ever to provide a highly consistent and personalised brand experience to engage and delight your customers across every point of interaction.

At Deloitte we operate at a sweet spot. We combine strategy, digital and technology services, a combination that is hard to match. As such we are able to help our customers in all dimensions of a customer engagement transformation.

Deloitte is a hybris “Global Strategic Partner” and has received the “SAP® Hybris® 2017 Partner of the Year” Award for the Americas. We have extensive experience in delivering customer engagement projects enabled by SAP hybris solutions across the globe. With our strong SAP footprint we also ensure smooth integration between the hybris solutions and the SAP ERP, S/4 HANA and CRM systems.

Working with Deloitte to smooth the path of the customer’s journey can help move you closer to results that matter for your business - and help make your digital transformation count. Here are some of the potential benefits that you could see.

  • An improved customer experience that can enhance service, foster greater loyalty, and help you win and retain customers 
  • New strength for your brand and a boost to ROI in markets that matter most to your business 
  • A lower total cost of IT ownership, more efficient use of resources, and elimination of redundancies 
  • Growth in sales opportunities and new markets as you unlock insights along the customer journey



Tell us how you cope with an ever-more demanding customer and a need for faster to real-time response in a 24/7 environment. We reward your input with our insights, and those of best-performing companies.

Topics in the Spotlight

 Customer Engagement Survey

"85% without any human interaction.” Does this prediction scare or surprise you, or not at all? The world is changing fast for Deloitte’s customers – companies such as yours- and for us. We are investing in improving our customer experience, as we are sure you are too. But how do you cope with an ever-more demanding customer, faster to real-time response in a 24/7 environment, without losing the level of quality and proximity your customers appreciate from you?

Via this survey we want to help you find solutions, develop a better approach and learn from organisations such as yours by gaining an even better understanding of the challenges you face and how you aim to tackle them. 

Take the survey!

Click here
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