The non-profit organisation is largely dependent on gifts and donations for its operations. With only a very small number of employees it became increasingly challenging to get a clear view of Berrefonds' many contacts and donations. To bring more structure and visibility to the large amount of contact and fundraising data, spread over many different Excel spreadsheets, Berrefonds started looking for a platform to centralise all their key data and further transform their organisation.
Salesforce, the world's number one customer relationship management (CRM) platform, provided Berrefonds 10 free licenses for its Non-Profit Cloud solution. In their search for a partner that could help in the implementation and customisation of the Salesforce Non-Profit solution, Berrefonds found Deloitte. After a first meeting with Berrefonds, we too were convinced of the importance to support Berrefonds in their transformation journey. Funded by the Deloitte National and Consulting Purpose teams, we were able to implement an initial version of the Salesforce solution for Berrefonds, fully tailored to the needs of the organisation.